Trade & B2BUpdated 2 hours ago
Trade accounts and trade pricing
We welcome enquiries from trade customers including interior designers, landscapers, property developers, hospitality businesses, and commercial buyers. We offer trade pricing on qualifying orders and are happy to discuss your project requirements in detail.
How to apply for a trade account
To apply for a trade account or to enquire about trade pricing, please contact our trade team directly by email. We aim to respond to all trade enquiries within 2 working days.
Trade enquiries: Please email us at [email protected] with your details and a member of our trade team will be in touch.
What to include in your enquiry
To help us process your enquiry as quickly as possible, please include the following details in your email:
Important: Please include as much detail as possible in your initial email. The more information you provide, the quicker our trade team can assess your enquiry and come back to you with relevant pricing and availability.
Who qualifies for trade pricing?
Trade accounts are available to businesses purchasing furniture for professional or commercial use. This includes but is not limited to:
- Interior designers and interior design studios
- Landscapers and garden designers
- Property developers and house builders
- Hotels, restaurants, bars, and hospitality venues
- Holiday lets, serviced apartments, and short-term rental operators
- Event and venue hire companies
- Architects and contractors
Trade pricing is not available for personal residential purchases. All trade applications are assessed individually and approval is at the discretion of our trade team.
Please note; VAT invoices can only be supplied once all items on the order are delivered.
What happens after I apply?
Once we receive your enquiry, a member of our trade team will review your details and respond within 2 working days. They may ask for additional information to verify your business before confirming your trade account status. Once approved, your trade contact will discuss pricing, availability, lead times, and any other requirements specific to your project.
Please note: Trade pricing is assessed on a per-order or per-project basis. Our team will be happy to discuss your specific requirements and provide a tailored quote.
Frequently asked questions
We aim to respond to all trade enquiries within 2 working days. To help us respond as quickly as possible, please include as much detail as you can in your initial email — particularly your business type, project details, and anticipated order volumes.
Minimum order requirements and pricing structures are discussed with each trade customer individually based on their project requirements. Please contact our trade team at [email protected] to discuss your specific needs.
Please contact our trade team to discuss showroom visit options. Note that we do not hold stock at our showroom or head office — items on display are for viewing purposes only and cannot be collected.
Yes — holiday lets, serviced apartments, and short-term rental operators are among the businesses we work with. Please email [email protected] with details of your property portfolio and requirements and our trade team will be in touch.
Please raise this with our trade team when you make your initial enquiry. Sample and swatch availability varies by product range and will be discussed as part of your trade conversation.
Our standard Platinum Delivery service includes full assembly and packaging removal. For larger trade projects requiring site assembly, please discuss your requirements with our trade team who will advise on the best options for your project.
Please email [email protected] referencing your existing account and a member of the trade team will assist you.