Trade & B2BUpdated 17 days ago
Trade accounts and trade pricing
We welcome enquiries from trade customers including interior designers, landscapers, property developers, hospitality businesses, and commercial buyers. We offer trade pricing on qualifying orders and are happy to discuss your project requirements in detail.
How to apply for a trade account
All trade account applications must be submitted through our online trade application form. Please complete the form in full — the more detail you provide, the quicker we can assess and respond to your application.
Important: Trade account applications must be submitted through the form above. We are unable to process applications submitted by email or live chat.
What happens after you apply
Here is what to expect once you have submitted your application.
Application submitted
You complete and submit the trade application form. You will receive an automatic confirmation that your application has been received.
Application under review
Our trade team reviews your application, including your business type, requirements, and any supporting information provided.
Allow up to 2 working days
We may request further information
In some cases our trade team may contact you to ask for additional details before making a decision. Responding promptly will help avoid any delays.
Decision confirmed
We will contact you with the outcome. If approved, your trade contact will be in touch to discuss pricing, availability, lead times, and the specifics of your project.
Typically within 2 working days of submission
Please note: Trade pricing is assessed on a per-order or per-project basis. Once approved, our team will provide a tailored quote based on your specific requirements.
Who qualifies for trade pricing?
Trade accounts are available to businesses purchasing furniture for professional or commercial use. This includes but is not limited to:
- Interior designers and interior design studios
- Landscapers and garden designers
- Property developers and house builders
- Hotels, restaurants, bars, and hospitality venues
- Holiday lets, serviced apartments, and short-term rental operators
- Event and venue hire companies
- Architects and contractors
Trade pricing is not available for personal residential purchases. All trade applications are assessed individually and approval is at the discretion of our trade team.
Please note: VAT invoices can only be supplied once all items on the order have been delivered.
Frequently asked questions
We aim to respond to all trade applications within 2 working days. To help us respond as quickly as possible, please complete the application form in full — particularly your business type, project details, and anticipated order volumes.
Minimum order requirements and pricing structures are discussed with each trade customer individually based on their project requirements. Once your application is approved, your trade contact will be able to advise.
Please contact our trade team to discuss showroom visit options once your application has been submitted. Note that we do not hold stock at our showroom or head office — items on display are for viewing purposes only and cannot be collected.
Yes — holiday lets, serviced apartments, and short-term rental operators are among the businesses we work with. Please apply using the trade application form above with details of your property portfolio and requirements.
Please raise this with our trade team once your application has been approved. Sample and swatch availability varies by product range and will be discussed as part of your trade conversation.
Our standard Platinum Delivery service includes full assembly and packaging removal. For larger trade projects requiring site assembly, please discuss your requirements with our trade team once approved and they will advise on the best options for your project.
Please email [email protected] referencing your existing account and a member of the trade team will assist you.