Damaged or Faulty GoodsUpdated 3 months ago

Faulty Goods

Faulty goods must be reported to us as soon as possible, usually within 24 hours of delivery.

It is the responsibility of the recipient to check for any damage sustained to the goods during transit and indicate any damages on the delivery note.

You could write 'box damaged, box opened, box punctured etc on the delivery note

If the packaging is clearly damaged on delivery, it is very helpful to us if you are able to take photographs of the unopened damaged packaging.

You must report any fault to us at [email protected] or on 0330 808 1744 with a full description of the fault/damage within 14 days of delivery. If the fault is deemed a manufacturer's fault or to have occurred during the manufacturing process, then we will replace the faulty item or part free of charge.

If the damage has occurred during the transit, we will replace the item or part free of charge. If items are lost in transit, we will replace them free of charge.

In instances where damage is acknowledged by us and the damage is substantial enough to require a refund against your order, we are under no obligation to collect the product and may request that disposal be made by you.

All our stock is of high quality and with correct use should not experience any problems other than from general wear and tear. A consumer has no rights with respect to defects that are bought to his/her attention before the sale (for example, if purchasing an ex-demonstration item.

A consumer cannot claim for damage he/she causes either by neglect or misuse.

Unwanted Goods/Wrongly Ordered

Please contact us within 14 days of your receipt of the goods, should you wish to return the item(s). If you wish to return an unwanted item you must indicate this in writing, preferably by email at [email protected], within the cancellation period. See our contact details below.

Where items are not wanted or have been incorrectly ordered, the customer is responsible for the cost of returning the items. The item must be returned to us together with a completed 'returns authorisation form'. All items should be returned in their original packaging and in the same condition in which they were delivered. The customer can also request us to arrange a collection of the unwanted item, any costs that occur will be deducted from the final refund amount.

If unwanted items are not returned, a fee will be charged to cover the direct cost of the recovery. In this occurrence, you have a statutory duty to take care of the goods while in your possession and to ensure that Harbour Lifestyle receives the goods undamaged.

Refusal of Delivery

If you refuse delivery of an order, you will be subject to a return admin fee deemed reasonable in accordance with the order. You will also lose the initial postage paid to cover the administration costs of despatching the goods. These fees will be deducted from the refund amount which shall be issued once the goods are received back in our warehouse

Have any other questions?

📧 Email Us: [email protected]
📱 Phone Us: 0330 808 1744
💬 Live Chat: click the chat icon in the bottom right corner