My discount code is not workingUpdated 5 months ago

If you have a discount code and have tried to apply it at checkout and it hasn't worked, it may be down to one of the following reasons:

1. Expired: Check whether the discount code has an expiry date - this information can usually be found in the contents of the email that you received including the code.
2. Incorrect code applied: Some of our codes and quite long and uniquely generated. Please check carefully whether you have typed the code in correctly. We recommend copying and pasting the code in at checkout to avoid any human error.
3. Minimum purchase amount: In some cases, our discounts require you to spend over a certain amount - please check any conditions which are attached to your discount code.
4. One time use: If you have used this code previously, you may not be able to apply it again.
5. Products excluded: Some discount codes are limited to specific collections of products.

If you have checked all the possibilities outlined above, please contact us at [email protected]. We will investigate and, if necessary, escalate the issue to our technical team if it appears to be a website-related issue.

Have any other questions?

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