Can I return unwanted or incorrectly ordered item(s)?Updated 5 months ago

Please contact us within 14 days of your receipt of the goods, should you wish to return the item(s). If you wish to return an unwanted item you must indicate this in writing, preferably by email at [email protected], within the cancellation period. See our contact details below.

Where items are not wanted or have been incorrectly ordered, the customer is responsible for the cost of returning the items. The item must be returned to us together with a completed 'returns authorisation form'. All items should be returned in their original packaging and in the same condition in which they were delivered. The customer can also request us to arrange a collection of the unwanted item, any costs that occur will be deducted from the final refund amount.

If unwanted items are not returned, a fee will be charged to cover the direct cost of the recovery. In this occurrence, you have a statutory duty to take care of the goods while in your possession and to ensure that Harbour Lifestyle receives the goods undamaged.

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