Delivery InformationUpdated 4 hours ago

If you live in a remote location, please contact us on 0330 808 1744 before placing your order to confirm we can deliver to your address.

If after placing your order we are unable to deliver to your address, we will contact you within 48 hours to inform you of this. This is exceptionally rare.

How much does delivery cost?

Standard delivery is free on all orders over £50. Orders under £50 are charged at £4.99.

We also offer two premium services which can be added at checkout:

• Platinum Delivery — £179: Full delivery, full assembly and removal of all packaging for recycling.
• Packaging Removal Service — £75: Delivery and removal of all packaging for recycling. Does not include assembly.

After you order — what to expect

In stock items

For in-stock items, we aim to deliver within 7–10 working days. During exceptionally busy periods this may occasionally take a little longer and we will keep you informed.

If you have not received your despatch notification within 7 working days of ordering, or your carrier has not been in touch within 48 hours of your despatch email, please contact us and we will look into it straight away.

Pre-order items

If your order contains pre-order items, delivery will be arranged once all items are in stock. For pre-order items, we aim to deliver within 7–10 working days of the item arriving at our warehouse.

When an item is available to pre-order, we will display a 'Due In' date. This is an estimated date that the item is due to arrive to our warehouse. Once the item arrives, please allow up to 10 working days for delivery.

Items are only available to pre-order when we have confirmed with our suppliers that they are being shipped. There are occasionally events outside of our control — including shipping and manufacturing complications — that can affect timescales. In the rare instances where pre-order dates significantly change, we will communicate to you as accurately and as promptly as possible.

What if my order contains in stock & pre-order items?

If you have ordered multiple items with different stock statuses, your order will be delivered as close to the due in date as possible.

Standard delivery (Free on orders over £50)

Standard delivery is free on all orders over £50. Orders under £50 are charged at £4.99.

• Outdoor products are delivered to your garden.
• Indoor products are delivered to your room of choice.
• Our team can carry items up one flight of stairs.
• Standard delivery does not include assembly or packaging removal.

If you require delivery beyond one flight of stairs or via a lift, please contact us before placing your order as we may not be able to accommodate this.

Platinum Delivery — £179

Our premium service covers everything. Our two-person team will:

• Deliver and fully assemble your items.
• Place indoor items in your room of choice, up to one flight of stairs.
• Place outdoor items anywhere in your garden.
• Remove all packaging for recycling.

Packaging Removal Service — £75

Covers delivery and removal of all packaging for recycling. Does not include assembly.

Pergola deliveries

For full information on pergola delivery, including on-hold options and assembly guidance, please see our Pergola Delivery and Assembly article.

Choosing your delivery date

We are unable to confirm a specific date and time at the point of ordering, but we will always do our best to accommodate your preferences.

When your delivery is scheduled, you will receive a text and/or email confirmation including contact details for your delivery partner. If the proposed date does not work for you, contact the carrier directly using the details provided to rearrange — they will find a date that suits.

We do not deliver on Sundays or bank holidays. If your scheduled delivery falls on either of these days please contact us and we will arrange an alternative date.

What time will my delivery arrive?

Deliveries take place between 7am and 8pm, occasionally up to 9pm. When your delivery date is confirmed we will be unable to advise of an approximate time in advance, but you will receive updates on the day including an estimated time window. Please note that time windows are indicative and can be affected by traffic and route changes — we cannot guarantee a specific arrival time.

For furniture deliveries, live tracking is activated once the driver is on route to you — you will receive a notification with a tracking link when your delivery is on its way. For smaller items, live tracking may not be available but your carrier will keep you updated directly.

If you have not received any updates by mid-morning on your delivery day, please contact us and we will chase the carrier on your behalf.

Our delivery partners

Depending on your order and location, your delivery will be handled by one of our trusted delivery partners. Their contact details are listed below — use these for both tracking queries and to rearrange your delivery date if needed.

On delivery day — access and what to expect

To help your delivery go smoothly, please make sure of the following before your delivery day:

• Clear a suitable route from the entrance to where you want the item placed.
• If access to your garden is via a side gate or narrow passage, measure the width in advance. Please let us know in advance if it is less than 90cm wide.
• Our delivery vehicle will be a 3.5t or 7.5t van. We must be able to park free of parking restrictions within a reasonable distance of your delivery address. By not contacting us in advance about access, you confirm your property is suitable for access by such a vehicle.
• Someone must be home — we are unable to leave items unattended. A responsible adult must be present to receive, sign for, and inspect your delivery.
• Age requirement — the person receiving the delivery must be aged 18 or over.
• Pets — please ensure any pets are secured away from the delivery area before our team arrives.
• For Standard Delivery or Packaging Removal, our team will place items in your garden or room of choice but will not assemble them.

If you have any access concerns — unusual layouts, steps, restricted entrances, or a narrow passage — please contact us before your delivery date.

Delivery to flats and apartments

We can deliver to any floor provided there is a suitable lift. The lift must be large enough to accommodate the item in its packaging and rated to carry the weight. Please check this before your delivery date.

Our delivery team will assess the lift on the day. If they have any doubt about its suitability they will not proceed.

We can carry items up one flight of stairs. Beyond one flight of stairs without a suitable lift we are unable to deliver. If you have a specific access requirement please contact us before placing your order so we can advise.

Can I change my delivery address after ordering?

For security and fraud protection reasons, we do not change delivery addresses on existing orders.

There are two limited exceptions that may be considered at the discretion of our Customer Service Manager:

• You have moved to a new property and your new address was not known at the time of ordering.
• A material change in your circumstances makes delivery to the original address impossible, and cancelling and reordering is not a viable option for either party.

If either of the above applies, you must contact us in writing at [email protected]. Requests will only be considered from the named contact on the order and will require supporting documentation such as proof of new address. All decisions are made at the discretion of our Customer Service Manager.

If you have made a simple mistake with your address at the point of ordering, please contact us immediately at [email protected]. If your order has not yet been despatched we will do our best to correct it.

Can I collect my order?

We do not offer a customer collection service from our warehouse. All orders are delivered to your address by our delivery partners. Please note, we also do not hold stock at our showroom or head office — items in our showroom are for display purposes only.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. The sooner you contact us, the more likely we are to be able to cancel before your order is despatched.

If your order has already been despatched and you no longer wish to receive it, please see our Returns & Refunds article for information on next steps. Please be aware that delivery costs may be deducted from your refund.

Delivery to a business address

We can deliver to business addresses. However, a named responsible person must be present throughout the delivery to receive, sign for, and inspect the goods. We are unable to deliver to unmanned reception areas or shared offices where goods could go unattended or unsigned for.

Business delivery is available Monday to Friday. Please contact us on 0330 808 1744 if you have specific requirements.

Inspecting your delivery — please read carefully

Please inspect all packaging and items carefully at the point of delivery. This step is important and time-sensitive.

Packaging damage

Our products are packaged to protect them in transit, and packaging can sometimes show signs of handling on its way to you. Damaged packaging alone does not mean your item is damaged — in many cases the item inside is completely unaffected.

When your delivery arrives, if the packaging appears damaged please do the following before the team leaves:

• Photograph all sides of the packaging, including any areas of damage.
• Note it on your proof of delivery.

Then open the packaging and inspect the item itself carefully.

Missing or damaged items and components

Any missing or damaged items must be reported within 24 hours of delivery with a full description and photographs. Replacement parts typically take 7–10 working days to arrive.

Please check all packaging carefully before reporting a missing item — components are sometimes packed separately within larger boxes, or tucked underneath furniture frames.

What to photograph

• The full item showing its overall condition.
• A close-up of the specific area of damage.
• All sides of the packaging, particularly where damage is visible.
• Your proof of delivery if you noted damage on it at the time.

Property damage caused by our delivery team

If you notice any damage to your property during or after delivery, report it to the delivery team immediately before they leave. The team will complete a report and take photographs on site before departing.

Please check your home thoroughly before signing for the delivery. Once the team has left and the delivery is signed for, it becomes significantly harder to attribute responsibility for any damage found afterwards.

If you only notice damage after the team has left, contact us straight away with photographs. We will be in touch within 2 working days to discuss remedial works.

Contractor and installer timing — please read before booking

If you are planning to have items installed, assembled or incorporated into a project by a contractor, landscaper or tradesperson, please do not book them until after your delivery has arrived and you have fully inspected every item.

Shipping outside mainland UK

We only deliver within mainland UK and do not offer international shipping.

Freight forwarder deliveries: with your authorisation we can deliver to a UK freight forwarder for onward international transport. All items must be inspected and any faults, missing or damaged items reported to us within 24 hours of delivery to the forwarder. Please allow adequate time before your intended shipping date as replacement parts may take 7–10 working days.