Orders & Delivery
Delivery Information
This article covers everything you need to know about how we deliver, what to expect after ordering, and the services available to you. We offer free delivery to most locations on the UK mainland, excluding certain remote areas of Scotland. We are un
Issues on Delivery
Something has gone wrong with your delivery. This article covers the most common delivery problems and exactly what to do in each case. If your delivery has not arrived on the confirmed date, first check whether you have received any notification fro
Split Delivery
If your order contains a mix of in-stock and pre-order items, we will normally hold the entire order until all items are available and deliver everything together. However, if you'd prefer to receive your in-stock items sooner, we are happy to split
Place your order on hold
Not ready to receive your order just yet? No problem — you can place it on hold and we'll keep it safe in our warehouse until you're ready. The fastest and simplest way to do this is by completing our dedicated online form. When you're ready to recei
Take your order off hold
Ready for your order to be delivered? Great — releasing your order from hold is quick and easy. The fastest and simplest way to do this is by completing our dedicated online form. The online form is the fastest way to restart your delivery — it notif
Stock Availability & Pre Order Items
Our stock levels are updated in real time on our website. This article explains what each availability status means and what your options are. Items marked as in stock are available to order immediately. For in-stock items, we aim to deliver within 7