For 'in-stock' items, we aim to get your orders delivered within 7-10 working days.If your order is for a pre-order item this will be from the date the item becomes available. Although we will do everything to deliver your order quickly, during busy
We have received a lot of interest from our customers regarding shipping items internationally. Although this is something we are actively exploring, it is not a service which is currently available. At this point in time, we only ship to locations w
We are unable to confirm a delivery date and time when you place your order, although we will always try to accommodate your delivery preferences where we can. When your items have been scheduled for delivery, you will receive a text or email to conf
For security reasons, we are only able to send your items to the shipping address you provided when you placed your order. If you have made a mistake with your address on your order, please get in touch with the CS team as quickly as possible at cust
Unfortunately, for security reasons, we cannot amend the address details on your order. We would need to cancel and refund your order so you can place your order with the correct details. If you have made a mistake on your order, please get in touch
We understand that plans can change and perhaps the expected delivery date for your items may not now be suitable. That's why we provide you with the flexibility to place orders on-hold. The process of putting items on hold is different depending on
The majority of our smaller items and accessories are delivered with the Express Delivery option offered by our third-party carrier DX. For larger items, it is not possible to offer express delivery as the majority of orders are delivered by two peop
If your order is a mix of in-stock and pre-order items, we will wait for all items to become available before dispatching your order. However, we are more than happy to split your delivery and deliver in-stock items first at no extra cost. Simply get
All items on our website that are available to purchase by 'pre-order' will show an estimated date of when the items will arrive into our warehouse - this is not the date the item will be delivered to your address!. We describe this as an estimated d
You may revisit our website every now and then and see that our 'pre-order' dates change fairly regularly - this is completely normal!. When we receive items into our warehouse, stock is allocated to existing orders. Once that shipment is fully alloc
When placing orders for 'pre-order' items, you will see a 'Due In' date. This is the date that your items are due to arrive at our warehouse and should not be confused with the delivery date to your address. Once the items arrive with us, please allo
Of course! Once we ship your order, please send an email to our CS Team via [email protected]. Please note for security reasons, if you are not the person who has placed the order, we will need authorisation to share this inform
Oh no! Please do not worry, we are here to help. There are several reasons as to why you may not have received your email confirmation:. If you have checked your spam folders and the email is not there, please get in touch with our team via customers
We are able to send out limited sample swatches to prospective customers. If you wish to enquire about the availability of a sample swatch, please email our customer services team at [email protected]. We have recently opened ou
Our warehouse is extremely busy during peak trading periods, therefore to ensure collections are conducted smoothly, you would be required to adhere to the following conditions:
Large furniture items cannot be left in a secure location. If you are unable to accept your items on the day of delivery, they will be returned to the depot for rebooking. Please note, there will be a re-delivery charge, which is dependent to your lo
We work with specialist couriers who have a great understanding of how to handle our products. Except for our masonry BBQs, which are delivered by curb-side palette delivery only, all furniture items are delivered by 2 people and placed in an area of