For 'in-stock' items, we aim to get your orders delivered within 7-10 working days.If your order contains a 'pre-order' item, delivery will be from the date the item becomes available. Although we will do everything to deliver your order quickly, dur
We understand that sometimes, your pergola may be planned for delivery well before assembly is intended. We also appreciate that plans can change and perhaps the expected delivery date for your items may not now be suitable. That's why we offer the f
We have received a lot of interest from our customers regarding shipping items internationally. Although this is something we are actively exploring, it is not a service which is currently available. At this point in time, we only ship to locations w
Please note. We currently only offer delivery to addresses on the UK Mainland.If you require delivery to any other location, please contact us on 0330 808 1744We are unable to confirm a delivery date and time when you place your order, although we wi
Please note. We currently only offer delivery to addresses on the UK Mainland.If you require delivery to any other location, please contact us on 0330 808 1744For security reasons, we are only able to send your items to the shipping address you provi
Please note. We currently only offer delivery to addresses on the UK Mainland.If you require delivery to any other location, please contact us on 0330 808 1744Unfortunately, for security reasons, we cannot amend the address details on your order. We
Please note. We currently only offer delivery to addresses on the UK Mainland.If you require delivery to any other location, please contact us on 0330 808 1744. We understand that plans can change and perhaps the expected delivery date for your items
Please note. We currently only offer delivery to addresses on the UK Mainland.If you require delivery to any other location, please contact us on 0330 808 1744. The majority of our smaller items and accessories are delivered with the Express Delivery
Please note. We currently only offer delivery to addresses on the UK Mainland.If you require delivery to any other location, please contact us on 0330 808 1744. If your order is a mix of in-stock and pre-order items, we will wait for all items to bec
All items on our website that are available to purchase by 'pre-order' will show an estimated date of when the items will arrive into our warehouse - this is not the date the item will be delivered to your address!. We describe this as an estimated d
You may revisit our website every now and then and see that our 'pre-order' dates change fairly regularly - this is completely normal!. When we receive items into our warehouse, stock is allocated to existing orders. Once that shipment is fully alloc
When placing orders for 'pre-order' items, you will see a 'Due In' date. This is the date that your items are due to arrive at our warehouse and should not be confused with the delivery date to your address. Once the items arrive with us, please allo
Of course! Once we ship your order, please send an email to our CS Team via [email protected]. Please note for security reasons, if you are not the person who has placed the order, we will need authorisation to share this inform
Oh no! Please do not worry, we are here to help. There are several reasons as to why you may not have received your email confirmation:. If you have checked your spam folders and the email is not there, please get in touch with our team via customers
We are able to send out limited sample swatches to prospective customers. If you wish to enquire about the availability of a sample swatch, please email our customer services team at [email protected]. We have recently opened ou
Our warehouse is extremely busy during peak trading periods, therefore to ensure collections are conducted smoothly, you would be required to adhere to the following conditions:
Large furniture items cannot be left in a secure location. If you are unable to accept your items on the day of delivery, they will be returned to the depot for rebooking. Please note, there will be a re-delivery charge, which is dependent to your lo
We work with specialist couriers who have a great understanding of how to handle our products. Except for our masonry BBQs, which are delivered by curb-side palette delivery only, all furniture items are delivered by 2 people and placed in an area of