Orders & Delivery
What are my delivery options?
We are not currently able to deliver to the islands of the United Kingdom. For 'in-stock' items, we aim to get orders delivered within 7-10 working days.If your order contains 'pre-order' items, delivery will be arranged when all items in your order
Can I select my delivery date and time?
We are not currently able to deliver to the islands of the United Kingdom. We are unable to confirm a delivery date and time when you place your order, although we will always try to accommodate your delivery preferences where we can. When your items
Shipping Outside Mainland UK
We receive a lot of interest from our customers regarding shipping items internationally. Although this is something we are actively exploring, it is not a service which is currently available. Currently, we only deliver order directly to locations w
Pergola Delivery
We are not currently able to deliver to the islands of the United Kingdom. Standard Delivery. For 'in-stock' pergolas, we aim to get orders delivered within 7-10 working days.If your order contains 'pre-order' items, delivery will be arranged when al
Can I send items to more than one delivery address?
We are not currently able to deliver to the islands of the United Kingdom. For security reasons, we are only able to send your items to the shipping address you provided when you placed your order. If you have made a mistake with your address on your
Can I change my shipping or billing address after placing order?
Please note. We currently only offer delivery to addresses on the UK Mainland.If you require delivery to any other location, please contact us on 0330 808 1744Unfortunately, for fraud protection reasons, we cannot amend the address details on your or
What if my order contains both in stock and pre order items?
We are not currently able to deliver to the islands of the United Kingdom. If your order is a mix of in-stock and pre-order items, we will wait for all items to become available before dispatching your order. However, we are more than happy to split
Why have the pre order dates changed?
You may revisit our website every now and then and see that our 'pre-order' dates change fairly regularly - this is completely normal. When we receive items into our warehouse, stock is allocated to existing orders. Once that shipment is fully alloca
Can I get a VAT invoice?
Of course! Once we ship your order, please send an email to our CS Team via [email protected]. Please note for security reasons, if you are not the person who has placed the order, we will need authorisation to share this inform
I've not received my confirmation email
Please do not worry, we are here to help. There are a number of reasons as to why you may not have received your email confirmation:. If you have checked your spam folders and the email is not there, please get in touch with our team via customerserv
Can you send me sample swatches?
We are able to send out limited sample swatches to prospective customers. These are available to order on our website and are free of charge.If you wish to enquire about the availability of a sample swatch, please email our customer services team at
Can I collect my order from your warehouse?
If you would like to arrange collection from our warehouse, it is essential that the following conditions are met. 1. Make payment via BACS: For collection orders, we only accept payment via BACS (Bank Transfer). Please ensure that this payment is ma
Can my order be left in a safe place?
Large furniture items cannot be left in a secure location. If you are unable to accept your items on the day of delivery, they will be returned to the depot for rebooking. Please note, there will be a re-delivery charge, which is dependent on the siz
Who will be delivering my order?
Harbour Lifestyle operates a fleet of dedicated delivery vehicles staffed by trained teams.We also work with specialist couriers who have a great understanding of how to handle our products.Except for our Masonry BBQs, which are delivered to the curb
What if there are delays to pre-ordered items
When placing orders for 'pre-order' items, you will see a 'Due In' date. This is the date that your items are due to arrive at our warehouse and should not be confused with the delivery date to your address. Once the items arrive with us, please allo
Do Harbour Lifestyle offer an express delivery option?
We are not currently able to deliver to the islands of the United Kingdom. We do not currently offer an Express Delivery option. For 'in-stock' items, we aim to get orders delivered within 7-10 working days.If your order contains 'pre-order' items, d
Can I delay delivery of my order?
Please note. We currently only offer delivery to addresses on the UK Mainland.If you require delivery to any other location, please contact us on 0330 808 1744. We understand that plans can change and perhaps the expected delivery date for your items
Pre-order dates explained
All items on our website that are available to purchase by 'pre-order' will show an estimated date of when the items will arrive into our warehouse - this is not the date the item will be delivered to your address. We describe this as an estimated da