Abierto Pergola – Installation & Information GuideUpdated a day ago
Contents
Pre-Installation Guide
Once Pacific have been notified of your order, a member of the pergola installation team will contact you within 3 working days to discuss the next steps.
Location & Ground Preparation
- Please refer to the Ground Preparation Guide below for detailed information.
- Take a 360° video and images from various angles, including concrete pads — this will be requested during the initial call.
Next Steps
A member of the pergola installation team will be in touch by telephone to discuss and confirm:
- The delivery and installation address.
- The location chosen for the installation and what work still needs to be completed.
- That all relevant documents have been provided — Planning Permission Guide, Ground Preparation Guide, Installation Service Terms and Conditions.
- Potential installation dates — ideally within 14–21 days following installation site approval.
Installation
- Once the installation site has been approved, an installation date will be agreed and confirmed by email.
- 3–5 days prior to the agreed installation date, the installation team will be in touch to confirm everything can go ahead as planned.
- Ensure someone is available to meet our two-person team and guide them to the installation site.
- The team will unpack, construct and demonstrate the pergola, and clear away any waste or packaging.
Post-Installation
Prior to the installation team leaving, images will be taken and a signed completion document will need to be provided.
Liability
- Pacific are not liable for damages due to ground movement, severe weather, tampering or modifications near the pergola.
- If you decline secure anchoring, a waiver document must be signed and any resulting damages or injuries are your responsibility.
By purchasing our products, you agree to this checklist and our Installation Service Terms and Conditions.
Ground Preparation Guide
Your pergola is a semi-permanent structure that must be installed on a solid surface and anchored to the ground. Please complete any necessary groundwork before our installation team arrives — our installers are not able to handle these preparations on your behalf.
Location
The installation area must be level and solid. The maximum height difference must not exceed 20mm. If additional levelling is required, please ensure this is completed prior to the installation date.
Foundation Requirements
A sturdy base, such as a concrete pad, is essential for proper anchoring. We recommend Blue Circle High Strength Postcrete (spec 40N).
- We do not recommend installing on timber or composite decking, as natural movement may cause blinds to stop working.
- For installations on tiles, flags, grass or soil, level concrete pads (400 × 400 × 400mm) should be prepared under each post.
Anchoring & Drilling Specifications
We typically use 70–120mm carbon steel bolts and diamond drill bits for porcelain tiles. A minimum 5cm space should be allowed between the drill hole and the tile edge. Our team cannot be held responsible for cracks that occur as part of the installation process.
Installation Without Anchoring
If you decline secure anchoring, any resulting damage or injuries are your responsibility, and the functioning of the blinds may be affected if the pergola moves.
Mains Electric Connection
The mains cable exits only at a specific point with a length of 2m. Please familiarise yourself with the floor plan of your chosen pergola before the installation date.
Planning Permission Guide
Generally, Pacific pergolas do not require planning permission as they are classed as a semi-permanent structure, secured to the surface and not cemented below ground.
Exceptions May Apply If
- You live in a conservation area — please check your local authority regulations.
- You intend to have your pergola on the front of your house.
- You intend to have your pergola on the side of your house, between the house and the boundary wall.
Planning Permission Is Required If
- Your house is listed.
- Your house is in a conservation area and your pergola is more than 20m from the house.
- You have built any sort of veranda, balcony or raised platform — this must comply with local building regulations.
Disclaimer: By accepting our terms, you accept total responsibility should any issues arise relating to planning permission and/or the siting of the pergola.
Installation Service Terms & Conditions
1. Introduction
These Terms and Conditions govern the assembly and installation services provided by the Pacific Installation Teams. They do not affect your statutory rights under the Consumer Contracts Regulations 2013 or Consumer Rights Act 2015.
2. Price Estimates & Quotations
- Prices are based on information provided by you. Changes before work begins will result in a revised quotation.
- Any variations after work has commenced will be subject to a fixed price agreed between both parties.
- You will bear any additional expenses for changes due to incomplete information or extensive work requirements.
3. Unforeseen & Unexpected Costs
- You are responsible for covering additional costs for unforeseen work beyond our control.
- It is your responsibility to ensure groundwork is completed before our team arrives and to measure the assembly site accurately.
- If our team cannot perform the assembly due to inadequate site preparation, we reserve the right to charge up to the full assembly costs.
4. Liability
- Our liability extends only to the work we carry out.
- We are not liable for damage to your decking, patio, garden or property caused by anchoring devices.
- We will not be held liable for damage caused by wind due to unsecure anchoring approved by you.
- Issues raised within 14 days of installation will be addressed at no charge. After 14 days a £100 call-out fee applies.
5. Health & Safety
- We take reasonable measures to ensure a safe work environment and expect the same from you.
- We reserve the right to refuse work if the environment is unsafe or illegal.
- If hazardous materials are discovered on-site, we may cease work until removed at your cost.
6. Services & Waste
- You will provide and cover the cost of any power and water required, along with access to sanitary facilities.
- We will remove product packaging unless otherwise agreed. Other waste removal is your responsibility.
FAQs
Is planning permission required to erect an Abierto pergola?
Generally no — Pacific pergolas are classed as semi-permanent structures. Exceptions may apply in conservation areas or for certain siting positions. Please check the Planning Permission Guide above.
Can the pergola be erected on any ground surface?
The Abierto can be erected on soft ground, but only with a minimum 40 × 40 × 40cm concrete or postcrete base under each post. When installing on porcelain tiles, a minimum 5cm space must be allowed between the drill hole and the tile edge.
Can the pergola be erected on uneven ground?
No.
Can the main unit be erected first and sides added later?
It is possible, however we recommend installing side accessories on the first installation date as any subsequent visit will incur an additional charge of at least £250.
Do I need a mains power connection close to the pergola?
Yes — the Abierto has a 2m power cord and requires a standard 240v mains connection to operate the roof louvres and side blinds.
Can the LED lighting be purchased after installation?
Yes — the lights can be purchased after the initial installation and installed by the customer.
Does this pergola have a warranty?
The Abierto comes with a 5-year warranty on all structural parts and a 2-year warranty on all electric components.
Are blinds and louvre panels available outside of the warranty period?
Yes — both are available with the installation service (minimum charge £250; not available for self-installation).
Is the pergola weather and windproof?
When properly anchored it can withstand high winds. During storms, all blinds should be stored in their cassettes and the roof fully retracted so wind can pass through.
Is the pergola waterproof?
The Abierto provides shelter from rain — water channels from the louvres into the beams and exits through an opening at the base of each post. The textilene blinds are showerproof with a UV rating of 50.
Does the pergola require maintenance?
We recommend regularly cleaning the beams and corner connectors from leaves and debris to allow waterflow during rainfall.
Can the pergola roof louvres be removed?
Yes — the louvres can be exchanged or removed if you require access to clean the gutters.
Can a barbecue be used inside the pergola?
Yes, with sufficient ventilation (open roof or 3 open sides). Position the barbecue a minimum of 1m away from any louvre side panels.
Can a gas firepit be used inside the pergola?
Yes, with sufficient ventilation (open roof or 2 open sides). Position it in the centre of the pergola, at least 1m away from any louvre side panels.
Can an open firepit be used inside the pergola?
No.
Contact Us
If you have any queries about your pergola or installation, please get in touch with the pergola installation team:
📧 Email: [email protected]
📞 Phone: 01484 642115 — option 1, ask for a member of the pergola installation team