We want every Harbour Lifestyle purchase to be something you love. If something isn't right, this article explains how we can help. Please read the relevant section before getting in touch — the process differs depending on the reason for your return

Returns & Refunds Policy

Need to return something? We're here to help. The fastest and simplest way to arrange a return is by completing our dedicated online form - it takes just a few minutes and gets your request directly to the right team, without any delay.

<p>Need to return something? We&apos;re here to help. The <strong>fastest and simplest way</strong> to arrange a return is by completing our dedicated online form &#x2014; it takes just a few minutes and gets your request directly to the right team, without any delay.</p><table width="100%" cellpadding="0" cellspacing="0" border="0" style="margin: 20px 0px; width: 100%;"><tbody><tr><td bgcolor="#28282D" style="background-color: rgb(40, 40, 45); width: 4px;">&#xA0;</td><td bgcolor="#f9f9f9" style="background-color:#f9f9f9;padding:14px 18px;"><a href="https://www.harbourlifestyle.co.uk/pages/return-an-item" style="font-weight:600;font-size:15px;color:#28282D;text-decoration:none;" target="_blank" rel="noopener noreferrer">&#x2192; Submit your return request here &#x2014; it&apos;s the quickest way to get a resolution</a></td></tr></tbody></table><p>All return requests are subject to our <a href="https://www.harbourlifestyle.co.uk/policies/refund-policy">Returns Policy</a>. Please review this before submitting your request.</p><h2 id="what-happens-after-you-submit-the-form">What happens after you submit the form?</h2><ol><li><strong>Review &amp; resolution within 2 working days</strong> &#x2014; A member of our team will review your case and identify the best resolution option for you.</li><li><strong>We may be in touch</strong> &#x2014; If we need further information, we&apos;ll contact you via your preferred contact method. This may include a request for video footage to help us further diagnose the issue.</li><li><strong>Collection arranged if needed</strong> &#x2014; Where we&apos;ve arranged a collection, one of our delivery partners will contact you directly to schedule a convenient time.</li></ol><p>We take great pride in our products and customer experience. Where things have fallen short, we will take full ownership to put them right.</p><h2 id="why-use-the-form">Why use the form?</h2><p>Using the return form is the <strong>quickest and most direct route</strong> to our customer service team. Your request is logged immediately and routed to the right person &#x2014; no waiting on hold, no back-and-forth emails needed.</p><table width="100%" cellpadding="0" cellspacing="0" border="0" style="margin: 20px 0px; width: 100%;"><tbody><tr><td bgcolor="#28282D" style="background-color: rgb(40, 40, 45); width: 4px;">&#xA0;</td><td bgcolor="#f9f9f9" style="background-color:#f9f9f9;padding:14px 18px;"><a href="https://www.harbourlifestyle.co.uk/pages/return-an-item" style="font-weight:600;font-size:15px;color:#28282D;text-decoration:none;" target="_blank" rel="noopener noreferrer">Start your return now &#x2192;</a></td></tr></tbody></table>

Request a return

We're sorry to hear you've experienced an issue with your item. The fastest and simplest way to report a fault and get it resolved is by completing our dedicated online form.

<p>We&apos;re sorry to hear you&apos;ve experienced an issue with your item. The <strong>fastest and simplest way</strong> to report a fault and get it resolved is by completing our dedicated online form. Submitting the form gets your case straight to our team so we can find the most practical solution as quickly as possible.</p><table width="100%" cellpadding="0" cellspacing="0" border="0" style="margin: 20px 0px; width: 100%;"><tbody><tr><td bgcolor="#28282D" style="background-color: rgb(40, 40, 45); width: 4px;">&#xA0;</td><td bgcolor="#f9f9f9" style="background-color:#f9f9f9;padding:14px 18px;"><a href="https://www.harbourlifestyle.co.uk/pages/report-faulty-item" style="font-weight:600;font-size:15px;color:#28282D;text-decoration:none;" target="_blank" rel="noopener noreferrer">&#x2192; Report your faulty item here &#x2014; it&apos;s the quickest way to get a resolution</a></td></tr></tbody></table><h2 id="what-happens-after-you-submit-the-form">What happens after you submit the form?</h2><ol><li><strong>Review &amp; resolution within 2 working days</strong> &#x2014; A member of our team will review your case and identify the most practical resolution option for you.</li><li><strong>We may be in touch</strong> &#x2014; If we need further information, we&apos;ll contact you via your preferred contact method. This may include a request for video footage to help us further diagnose the issue.</li><li><strong>Resolution options</strong>&#x2014; Depending on the nature of the fault, we will:<ul><li>Provide clear instructions, images, or videos if the issue can be easily resolved at home</li><li>Send a replacement part or item as quickly as possible if needed</li><li>Arrange a collection and redelivery if the item needs to be swapped</li></ul></li></ol><p>We take great pride in our products and customer experience. Where our products have fallen short, we will take full ownership to put things right.</p><h2 id="why-use-the-form">Why use the form?</h2><p>The fault report form is the <strong>fastest way to reach our team</strong> and begin the resolution process. It ensures all the right information is captured upfront, so we can act quickly without unnecessary delays.</p><table width="100%" cellpadding="0" cellspacing="0" border="0" style="margin: 20px 0px; width: 100%;"><tbody><tr><td bgcolor="#28282D" style="background-color: rgb(40, 40, 45); width: 4px;">&#xA0;</td><td bgcolor="#f9f9f9" style="background-color:#f9f9f9;padding:14px 18px;"><a href="https://www.harbourlifestyle.co.uk/pages/report-faulty-item" style="font-weight:600;font-size:15px;color:#28282D;text-decoration:none;" target="_blank" rel="noopener noreferrer">Report your faulty item now &#x2192;</a></td></tr></tbody></table>

Report a faulty item

Use our live chat to contact one of our Customer Service representatives.

Contact our Customer Services team via email. We will get back to you within 48 hours (not including weekends or bank holidays).

Get in touch with our dedicated Customer Services team. Our call centre is open from Monday to Friday 10am - 4pm.

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Get help with returns, refunds, and missing items. Follow our simple guides to manage your returns and report issues with your Harbour Lifestyle order.

Refunds, Returns, and Missing Items | Harbour Lifestyle Help Centre

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