We want you to be happy with the products you choose from us but we understand that sometimes things aren't right and you may decide you want to return something. We offer a 14- calendar day returns policy, effective from the day your order is delive
Please contact us within 14 days of your receipt of the goods, should you wish to return the item(s). If you wish to return an unwanted item you must indicate this in writing, preferably by email at [email protected], within the
We are sorry to hear you would like to return your order, but of course we can help. We accept returns within 30 days of receiving your order. Please email our customer service team at [email protected] with the following inform
As soon as your returned items are received at our warehouse, we allow 5-7 working days to inspect returned items for any faults or damages. Once our warehouse confirms that the items are in perfect condition and in undamaged original packaging, a re
Should you wish to return an item to us due to no longer wanting it, any costs incurred are the responsibility of the buyer. It is essential that any items returned are sent on a tracked service. We cannot accept responsibility for items where proof
Missing from delivery: Should an item be missing or appear not to have been delivered please notify us as soon as possible at [email protected] or on 0330 808 1744, preferably within 24hrs of initial receipt of delivery. We cann
It is the responsibility of the recipient to check for any damage sustained to the carton/packaging during transit and indicate any damages on the proof of delivery. Damaged cartons/packaging must be reported on the proof of delivery which you will b
If you refuse delivery of an order, we will charge an administration fee, deemed reasonable in accordance with the order. You will also lose the initial postage paid to cover administration costs of dispatching the goods. These fees will be deducted
We are sorry to hear that you would like to cancel your order. please contact us via email at [email protected] to request for your order to be cancelled. Please note we are unable to cancel your order if your items have been di