Pergostet Lite & Lite Neo Pergola Essential InformationUpdated a day ago

Covers: PergoSTET Lite: 2.4m x 3m, 3m x 3m, 3m x 4m | PergoSTET Lite Neo: 3m x 3m, 3m x 4m, 3m x 6m, 3m x 7m

Read this alongside the Pergola Ground Preparation Guide before doing anything to your surface or garden.

When you ordered your Lite or Lite Neo you had the option to add our professional assembly service and bolt-down. If you added these we will be in touch to arrange your installation date. If you are self-assembling, everything you need to know is in this document.

Professional assembly service

The assembly service covers delivery, full assembly by our team and removal of all packaging. Bolt-down is a separate add-on. If you did not include it at checkout contact us before your installation date to add it.

Assembly service (delivery, assembly and packaging removal): £499
Bolt-down on standard surfaces (not porcelain): £100
Bolt-down on porcelain tiles: £250

Once your order is confirmed we will contact you to arrange a delivery and assembly date. We aim to schedule within 14 business days. During our busy season (February to September) this can take up to 3 weeks.

Before we arrive

Ground preparation must be completed. Refer to the Ground Preparation Guide before doing anything to your surface.
The installation area must be completely cleared of furniture, planters and any obstacles.
You must be home throughout as a householder needs to be present for the full duration of the visit.
If you rent or lease, written permission from your landlord must be obtained before installation.

Didn't add bolt-down at checkout? No problem, just get in touch before we arrive and we can sort it. If your surface isn't suitable for standard bolts let us know in advance and we'll figure out the best approach together.

Self-assembly

Allow 2 to 3 hours for 3m x 3m and 3m x 4m models and 3 to 4 hours for 3m x 6m and 3m x 7m Lite Neo.
You need at least two people. Do not attempt assembly alone.
Choose a dry calm day as wind makes assembly significantly harder and less safe.
Before starting check every component is present and undamaged. If anything is missing or damaged contact us before beginning assembly.

Changed your mind about self-assembly? The professional assembly service can still be added. Contact us before your delivery is scheduled to arrange it.

Bolting down

Bolting down must happen immediately after assembly is complete. An unbolted pergola is at risk of wind movement which will damage the frame, louvres and blinds and will invalidate your warranty. Any visit from our team to fix issues caused by an unbolted pergola will be charged at £250 plus parts.

The expansion bolts that come with your pergola are suited to solid concrete and well-laid paving.
Porcelain or stone? You'll need diamond drill bits as they're not included in the box.
Decking or a non-standard surface? Drop us a message and we'll advise on the right fixings.
You're looking at 8 to 16 bolts depending on your configuration. If for any reason you can't get to 8 give us a call before proceeding.

Make the most of your pergola

The following accessories are available for Lite and Lite Neo and can be purchased at any time.

Side Curtains
Available in Grey and Latte for 2.4m x 3m, 3m x 3m and 3m x 4m models. They're the most popular add-on for Lite and Lite Neo. Not currently available for 3m x 6m or 3m x 7m Lite Neo.

WiFi and Bluetooth Heater
Designed to work with the Lite and Lite Neo frame. App and remote controlled, available in Grey, White and Latte. A great addition for year-round use.

Garden Furniture
The most common follow-on purchase for Lite and Lite Neo customers. Corner sofa sets and dining sets work beautifully underneath. The Luna and Havana ranges are particularly popular choices.

Outdoor Lighting
Lanterns and garden lighting are a simple way to make your pergola space feel finished after dark.

Keeping your pergola in great shape

Check all bolts and structural joints periodically, especially before and after strong winds.
Keep the gutters and drainage channels clear of leaves and debris.
Clean the aluminium frame annually with a suitable aluminium cleaner.
We recommend adding your pergola to your home insurance from the day of delivery.

Questions

Can I still add the assembly service after I've ordered?

Yes, as long as your delivery isn't already booked just give us a call or drop us an email and we'll sort it.

Do side curtains fit the larger Lite Neo sizes?

Side curtains are currently available for the 3m x 3m and 3m x 4m Lite Neo. They're not compatible with the 3m x 6m or 3m x 7m models.

Can I position my pergola right at the edge of my patio?

Not always as it's sometimes not possible to drill close to a tile edge. It's worth planning for a little flexibility in your exact positioning.

My surface isn't ideal for expansion bolts. What are my options?

Get in touch before assembly day and we'll work through it with you. Depending on your surface there may be alternative fixing methods that work well.

Have any other questions?

📧 Email Us: [email protected]
📱 Phone Us: 0330 808 1744
💬 Live Chat: click the chat icon in the bottom right corner

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