Price changes and sales promotionsUpdated 13 days ago
Why do prices change?
Our prices can change throughout the season. This is something many retailers experience and is driven by a number of factors outside of our control, including:
- Sales or seasonal promotions
- Fluctuations in exchange rates
- Changes to the cost of raw materials
- Product improvements resulting in higher overall quality
- External market factors such as inflation
We strive to maintain consistency and transparency with our pricing, and we understand it can be frustrating to see a price change after you have placed your order. We appreciate your understanding.
Can I get a refund or price match if the price drops after I order?
Unfortunately we are unable to offer refunds, store credit, or retrospective discounts if the price of an item changes after your order has been placed. This applies to:
- Price reductions or promotions that begin after your order date
- Discount codes applied to an existing order after it has been placed
Please note: If you believe there has been an error with the price charged at the time of ordering, please contact us straight away and we will look into it for you.