Report a faulty itemUpdated a day ago
We're sorry to hear you've experienced an issue with your item. The fastest and simplest way to report a fault and get it resolved is by completing our dedicated online form. Submitting the form gets your case straight to our team so we can find the most practical solution as quickly as possible.
| → Report your faulty item here — it's the quickest way to get a resolution |
What happens after you submit the form?
- Review & resolution within 2 working days — A member of our team will review your case and identify the most practical resolution option for you.
- We may be in touch — If we need further information, we'll contact you via your preferred contact method. This may include a request for video footage to help us further diagnose the issue.
- Resolution options— Depending on the nature of the fault, we will:
- Provide clear instructions, images, or videos if the issue can be easily resolved at home
- Send a replacement part or item as quickly as possible if needed
- Arrange a collection and redelivery if the item needs to be swapped
We take great pride in our products and customer experience. Where our products have fallen short, we will take full ownership to put things right.
Why use the form?
The fault report form is the fastest way to reach our team and begin the resolution process. It ensures all the right information is captured upfront, so we can act quickly without unnecessary delays.
| Report your faulty item now → |