We want you to be happy with the products you choose from us, but we understand that sometimes things aren't right and you may decide you want to return something. We offer a 14-calendar day returns policy, effective from the day your order is...
In the rare scenario that you have received delivery of your goods but there appears to be items missing, please follow the steps below to rectify the situation...
If you refuse delivery of an order, you will be subject to a return admin fee deemed reasonable in accordance with the order. You will also lose the initial postage paid to cover administration costs of dispatching the goods. These fees will be...
Damaged goods must be reported to us as soon as is deemed reasonable, usually within 24 hours of delivery. It is the responsibility of the recipient to check for any damage sustained to the goods during transit and indicate any damages on the...
Sorry to hear you would like to return your order but of course we can help. We accept returns within 30 days of receiving your order. Please email the CS team at [email protected] with the following information...
We are sorry to hear that you would like to cancel your order. In this instance, we request you contact us via email to request for your order to be cancelled...
We can only process refunds once your item has been received by our warehouse. We allow up to 7 - 10 working days from delivery to our warehouse to inspect returned items for any faults or damages. Once it has been confirmed the item(s) are in...
Please contact our offices within 14 days of receipt of the goods, should you wish to return the item(s). If you wish to return an unwanted item you must indicate this in writing, preferably by email, within the cancellation period. See our contact..
We want you to be happy with the products you choose from us, but we understand that sometimes things aren't right and you may decide you want to return something. We offer a 14-calendar day returns policy, effective from the day your order is...