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I've not received my confirmation emailUpdated 7 months ago

Oh no! Please do not worry, we are here to help.

There are several reasons as to why you may not have received your email confirmation:

  1. Check spam/promotional folders: With certain email providers, our confirmation emails can get sent to either your spam or promotional folders. Please check this before contacting us.
  2. The incorrect email provided: At checkout, you may have provided us with an incorrect email address and therefore it has failed to reach you.

If you have checked your spam folders and the email is not there, please get in touch with our team via [email protected] and we will arrange for a new confirmation to be sent to you.

Have any other questions?

📧 Email Us: [email protected]
📱 Phone Us: 0330 808 1744
💬 Live Chat: click the chat icon in the bottom right corner

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