How long do refunds take to process?Updated 5 months ago

As soon as your returned items are received at our warehouse, we allow 5-7 working days to inspect returned items for any faults or damages.

Once our warehouse confirms that the items are in perfect condition and in undamaged original packaging, a refund will be processed to the original payment method used when the order was placed (i.e. credit card, debit card, or Finance option)

Although we action refunds immediately, depending on your bank/finance provider, it may take up to 5 working days to show in your account.

Please ensure you mark your return parcel clearly with the 'returns authorisation number' provided on the 'returns authorisation' as your refund can take significantly longer to be processed without this information on the parcel.

Have any other questions?

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