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Get in touch with our dedicated Customer Services team. Our call centre is open from Monday to Friday 10am - 4pm.

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Harbour Lifestyle

Of course! Once we ship your order, please send an email to our CS Team via <a href="mailto:customerservices@harbourlifestyle.co.uk">customerservices@harbourlifestyle.co.uk</a>. Please note for security reasons, if you are not the person who has placed the order, we will need authorisation to share this information with you. <hr> <h4 id="have-any-other-questions">Have any other questions?</h4>&#x1F4E7; Email Us: <a href="mailto:customerservices@harbourlifestyle.co.uk">customerservices@harbourlifestyle.co.uk</a> &#x1F4F1; Phone Us: <a data-dtype="d3ph" data-local-attribute="d3ph" data-ved="2ahUKEwiHz4_8xNmBAxV4SkEAHf9_AaEQkAgoAHoECAUQAw" href="tel:+44330 808 1744">0330 808 1744</a> &#x1F4AC; Live Chat: click the chat icon in the bottom right corner

Of course! Once we ship your order, please send an email to our CS Team via customerservices@harbourlifestyle.co.uk. Please note for security reasons, if you are not the person who has placed the order, we will need authorisation to share this...

Can I get a VAT invoice?

Orders & Delivery

Can I return my item(s)?

Can I delay delivery on my order?

Shipping Outside Mainland UK

I need my order now, do you offer an express delivery option?

What if my order contains both in stock and pre order items?

Can you send me sample swatches?

Can I send items to more than one delivery address?

Can I select my delivery date and time?

Can I change my shipping or billing address after placing order?

I've not received my confirmation email

Pre order dates explained

Why have the pre order dates changed?

What if there are delays to pre ordered items?

Returns & Refunds Policy

Missing Items

Refusal of delivery

Damaged or Faulty Goods

How do I return my item(s)?

I'd like to cancel my order, what should I do?

How long do refunds take to process?

Can I return unwanted or incorrectly ordered item(s)?

Who covers the cost of returning an item?

Refunds, Returns & Missing Items

Guarantee Policy

What makes PergoSTET pergolas different?

Additional Pergola Side Blinds

Pergola Assembly Service

Pergola Lights

Product Information

Do we offer discounts?

My discount code is not working

Do you take deposits?

Price changes and sales promotions

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How many sets do you have on display?

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Can I get a VAT invoice?Updated 6 months ago

Have any other questions?