Product Guarantee & Care GuideUpdated 2 hours ago

Your guide to product guarantees, what is covered and how to care for your product

This guide explains the Harbour Lifestyle product guarantee, the parts of your product that are covered, what is not covered, and the care and maintenance needed to help keep your product in good condition. The guarantee period that applies to each part of your product is shown on the relevant product information.

Part A - Understanding your guarantee

1. Our product guarantee

Harbour Lifestyle products may contain several materials and functional components with different guarantee periods. The product page identifies the guarantee components that apply to the SKU and the duration applicable to each. The detailed rules below explain what each component guarantee means.

The guarantee is additional to, and does not affect, the customer's statutory rights.

The applicable guarantee period starts on delivery unless the product-specific statement says otherwise.

A repair or replacement does not restart the original guarantee period; the remaining period continues.

Where an identical replacement is no longer available, Harbour may provide a reasonably equivalent current component or product, subject to the remedies section and statutory rights.

Reasonable colour or appearance differences may occur between an original product and a later replacement because of natural variation, weathering or product evolution.

2. Finding the guarantee that applies to your product

Many Harbour Lifestyle products contain different materials or working parts. These can have different guarantee periods. Your product information will show the guarantee period that applies to each relevant part or material. Use the matching section of this guide to see what is covered, what is not covered and how to care for it.

Only the guarantee components that apply to your product are relevant to your purchase.

A single product may have more than one guarantee period - for example, a frame, tabletop, fabric and electrical component may each have their own period.

For simpler products, one guarantee period may apply to the whole product.

Where a separate manufacturer guarantee applies, this will be identified with the product information.

Where care differs between indoor and outdoor use, follow the section that matches how the product is sold and intended to be used.

For appliances and specialist components, follow the information for the specific product type where this is provided.

3. Products with more than one guarantee component

Guarantee component	Where to look in this guide
Wooden Frame & Structure	Choose the Indoor or Outdoor section that applies
Metal Frame & Structure	Choose the Indoor or Outdoor section that applies
Surface Finish & Coating	Choose the Indoor or Outdoor section where shown
Wooden Surface / Tabletop	Choose the Indoor or Outdoor section that applies
Glass Surface / Tabletop	Use the relevant material section
Ceramic / Sintered Stone Surface	Use the relevant material section
Fabric & Upholstery	Choose the Indoor or Outdoor section that applies
Cushions & Fillings	Choose the Indoor or Outdoor section that applies
Rattan, Rope & Weave	Use the Outdoor section / product-specific guidance
Mechanical & Moving Components	Use this component section and any product-specific instructions
Electrical, Motors, Lighting & Controls	Use the relevant environment and product instructions
Battery / Rechargeable Components	Use this component section and product instructions
Gas, Burners & Ignition	Use the Outdoor section / product-specific guidance
Fabric Structures & Covers	Use the relevant cover, canopy, parasol or awning guidance
Appliances	Choose the appliance type and environment that applies
Plumbing	Choose the Indoor or Outdoor section where shown
Whole Product	Use the Whole Product section where shown for your product
Manufacturer Guarantee	Follow the manufacturer guarantee identified for your product

4. Universal assessment rules

The guarantee covers defects in materials or manufacture arising within the applicable guarantee period.

Normal wear, expected ageing and normal characteristics of a material are not defects.

Accidental damage, misuse, overloading, impact, inappropriate modification and external causes are not covered where they caused the issue.

A third-party installation, repair or modification does not automatically invalidate the guarantee; the relevant claim may be declined where that work caused or materially contributed to the failure.

Failure to maintain a product does not automatically invalidate the guarantee; causation must be considered.

Where Harbour supplied installation, defects caused by Harbour's installation remain Harbour's responsibility.

Where a product or issue is not specifically addressed, Harbour will assess it objectively by reference to intended use, age, expected durability, material behaviour, reasonable care, environment and the available evidence.

If any provision is found invalid or unenforceable, the remaining provisions continue to apply so far as legally possible.

5. Evidence and claims

Harbour may ask for information reasonably required to assess a claim, such as photographs, video, proof of purchase, batch/serial information, details of installation, and a description of care or operating conditions. Evidence requests should be proportionate to the issue and should not be used to create unnecessary barriers to a valid claim.

Part B - Component guarantee modules

1. Wooden Frame & Structure - Outdoor

Overview

This guarantee applies to the main structural wooden components of an outdoor product, including frames, legs, supports and structural joints. Wood is a natural material and will change with moisture, temperature, sunlight and age. Natural change is not a fault unless it becomes excessive or affects structural integrity or normal use.

What's included / not included

Included	Not included
Structural failure caused by defective materials or manufacture.	Natural variation in grain, colour, knots, texture or appearance.
Failure of structural joints caused by defective materials or manufacture.	Normal weathering, fading, greying or colour change.
Excessive splitting, cracking, warping or distortion that materially affects strength, stability or normal use.	Minor checking, movement, expansion or contraction consistent with outdoor timber.
Premature decay or deterioration attributable to a material or manufacturing defect.	Damage caused by prolonged standing water, persistent damp, inappropriate storage or unsuitable cleaning where causative.
Defects caused by Harbour assembly/installation where Harbour supplied that service.	Impact, overloading, misuse, accidental damage or causative unauthorised alteration.

Your obligations

Follow the care instructions applicable to the timber/product.
Keep timber reasonably clean and remove spills and organic debris promptly.
Avoid prolonged standing water and persistently damp storage conditions.
Allow wet furniture to dry and maintain ventilation when covered or stored.
Apply oil, shield or other treatment where the product-specific care instructions require it.
Report significant splitting, movement or deterioration that may affect safe use.

Causation principle. Failure to follow a care or maintenance requirement does not automatically invalidate the guarantee. It may affect a claim where the failure caused or materially contributed to the issue being claimed.

Care guide

Clean with a soft brush/cloth and mild soapy water; avoid abrasive cleaning and pressure washing.
Wipe spills promptly and use placemats/coasters on exposed wooden surfaces.
For acacia/eucalyptus and other products requiring treatment, follow the product-specific oil/shield schedule; teak may be allowed to weather naturally unless colour retention is desired.
Ensure furniture is dry before covering; use breathable, non-PVC-backed covers and maintain air space over flat wooden surfaces.
Store cushions separately in a dry place; for prolonged winter storage, a dry ventilated sheltered location is preferable.
Do not use ammonia/silicone-containing detergents or harsh abrasive tools on timber.

2. Wooden Frame & Structure - Indoor

Overview

This guarantee applies to the structural wooden elements of indoor furniture, including frames, legs, supports, carcasses and structural joints.

What's included / not included

Included	Not included
Structural failure caused by defective materials or manufacture.	Natural grain, tone, knots and reasonable variation between components.
Premature failure, separation or loosening of structural joints caused by defective materials or manufacture.	Minor seasonal movement consistent with natural timber.
Excessive cracking, splitting, bowing or distortion that materially affects strength, stability or normal use.	Staining, marking or discolouration caused by spills, liquids, food, chemicals, dye transfer, rubber/plastic items or other foreign objects or substances placed on or against the product.
Premature failure of structural legs, supports, rails or carcass components under normal intended use.	Damage caused by excessive heat or cold, persistent moisture, unsuitable humidity, impact, overloading or misuse where causative.
	Damage from placing furniture too close to heat sources, air-conditioning outlets or against persistent condensation where causative.

Your obligations

Use furniture for its intended purpose and observe stated loading limits.
Protect indoor frames from excessive heat or cold, persistent moisture and direct contact with items that may stain, mark or transfer colour.
Wipe spills promptly and avoid leaving standing water on or around joints.
Maintain reasonable ventilation around large cabinet pieces.

Care guide

Dust regularly with a soft dry cloth.
For marks, use a barely damp cloth and mild pH-neutral cleaner where needed, then dry immediately.
Avoid bleach, ammonia, solvents, strong acids/alkalis and high-strength alcohol cleaners.
Keep away from strong direct heat and prolonged direct sunlight where practical.
Maintain ventilation and avoid persistent condensation or standing moisture.

3. Metal Frame & Structure - Outdoor

Overview

This guarantee applies to structural aluminium, steel and other metal components used outdoors, including frames, legs, supports, structural joints and welds.

What's included / not included

Included	Not included
Structural failure caused by defective materials or manufacture.	Normal wear, minor cosmetic marking and gradual weathering.
Failure of a structural weld or joint.	Surface corrosion or staining on fixings that does not compromise structure, unless itself caused by a defect.
Abnormal distortion or cracking attributable to a manufacturing/material defect.	Damage caused by impact, dragging, overloading, misuse or causative modification.
Premature structural corrosion where evidence indicates a defect rather than external damage or inadequate care.	Corrosion caused by coating damage, harsh chemicals, salt/pollution build-up or prolonged trapped moisture where causative.

Your obligations

Clean the frame periodically with mild soapy water and rinse thoroughly.
Inspect accessible fixings and joints seasonally and tighten by hand where required.
Do not drag furniture across rough surfaces.
Deal promptly with chips/scratches to protective coatings where underlying metal is exposed.
Increase cleaning frequency in coastal/high-pollution environments.

Care guide

Use warm soapy water and a soft cloth/sponge; rinse and dry.
Avoid bleach, ammonia, solvents, wire wool and abrasive scourers.
Lift rather than drag furniture.
Inspect coating damage and fixings at the start of each season.
Use breathable covers on clean, dry furniture during prolonged non-use; avoid trapped water and remove snow/ice promptly.

4. Metal Frame & Structure - Indoor

Overview

This guarantee applies to structural metal components of indoor furniture and products.

What's included / not included

Included	Not included
Structural failure caused by defective materials or manufacture.	Normal cosmetic wear, minor scratches or gradual appearance change.
Premature failure of structural welds, joints, legs, supports or frame connections.	Staining, marking or discolouration caused by spills, liquids, chemicals, dye transfer, rubber/plastic items or other foreign objects or substances.
Abnormal cracking, bending or distortion under normal intended use where attributable to a material or manufacturing defect.	Damage caused by impact, overloading, misuse, inappropriate cleaning or corrosive exposure.
	Surface damage caused by dragging, abrasion or contact with unsuitable materials.

Your obligations

Use within intended loading and use limits.
Keep dry and clean using suitable non-abrasive products.
Report loose or failed structural joints promptly.

Care guide

Dust and wipe with a soft cloth.
Use mild soapy water where appropriate and dry promptly.
Avoid abrasive cleaners, harsh chemicals and prolonged moisture.

5. Surface Finish & Coating

Overview

This guarantee applies where a factory-applied finish or coating is shown as a separately guaranteed component, including powder coating, paint, lacquer and similar protective/decorative finishes.

What's included / not included

Included	Not included
Premature peeling, flaking, blistering or delamination caused by defective preparation, material or application.	Normal fading, weathering or gradual colour change.
Premature corrosion developing beneath an otherwise intact protective coating where attributable to a defect.	Minor colour variation between pieces or production batches.
Abnormal failure of the finish under normal use and reasonable care.	Staining, marking or discolouration caused by food, drink, chemicals, dye transfer, rubber/plastic items, plant pots, decorations or other foreign objects or substances.
	Chips, scratches, heat/cold marks or abrasion caused by impact, dragging, contact or normal use.
	Damage from unsuitable cleaners, solvents, bleach, ammonia, salt build-up or other external contamination where causative.

Your obligations

Clean with products suitable for the finish and wipe spills or staining substances promptly.
Avoid abrasive tools and harsh chemicals.
Treat exposed damage reasonably promptly where the care guide recommends touch-up.
Follow enhanced cleaning guidance in coastal/high-pollution environments.

Care guide

Follow the care guide for the underlying material/finish.
For powder-coated outdoor aluminium, use warm soapy water and avoid bleach, ammonia and solvents.
Do not drag coated products across abrasive surfaces.
Use suitable touch-up treatment where supplied/recommended.

6. Wooden Surface / Tabletop

Overview

This guarantee applies to exposed wooden surfaces/tabletops where they are separately identified from the product's structural frame.

What's included / not included

Included	Not included
Premature splitting, delamination or surface failure caused by defective materials or manufacture.	Natural grain, colour, knots and texture variation.
Excessive warping or distortion that materially prevents normal use.	Normal weathering, patina and minor checking.
	Staining, scratches, moisture rings, water marks or other marks caused by spills, wet objects or items left on the surface.
	Heat or cold damage, including marks or cracking caused by very hot or very cold items placed directly on the surface.
	Damage caused by prolonged moisture, unsuitable cleaning or failure to use reasonable surface protection where causative.

Your obligations

Wipe spills promptly.
Use placemats, coasters and suitable protective mats for hot, cold or wet items.
Follow indoor/outdoor wood care relevant to the product.
Do not leave wet, very hot or very cold items directly on the surface or allow moisture to remain trapped beneath mats, covers or objects.

Care guide

Outdoor: follow the Outdoor Wood Care Guide.
Indoor: use a barely damp cloth, dry immediately and protect the surface from heat, cold, moisture rings and prolonged direct sunlight.
Use only treatments appropriate to the specific finish/species.

7. Glass Surface / Tabletop

Overview

This guarantee applies to glass surfaces and tabletops, including toughened safety glass where specified.

Important - cracks and shattering: Under the Harbour commercial guarantee, cracks or shattering of a glass tabletop must be reported within 28 days of delivery. After 28 days, cracking or shattering is not covered by this commercial guarantee. This does not affect your statutory rights if the glass was inherently faulty or did not conform to the contract when supplied.

What's included / not included

Included	Not included
Manufacturing defects in the glass identified within the applicable guarantee conditions.	Scratches, chips or breakage caused by impact, dropping objects, dragging abrasive items or mishandling.
Failure shown to result from an inherent manufacturing defect rather than impact, loading, thermal shock, edge damage or misuse.	Cracking or shattering first reported more than 28 days after delivery under the Harbour commercial guarantee. This does not affect your statutory rights where the glass was inherently faulty or did not conform to the contract.
	Failure caused by excessive weight, concentrated or point loading, sitting/standing on the surface, or placing heavy objects contrary to the product's intended use.
	Failure caused by extreme heat or cold, or sudden temperature change (thermal shock), including placing very hot or frozen items directly on the glass.
	Damage caused after an edge has been chipped or otherwise compromised.
	Normal cleaning marks or minor cosmetic wear from use.

Your obligations

Handle carefully, particularly at edges and corners, and protect the surface from knocks and impacts.
Use non-abrasive cleaning methods and use mats, trivets or other suitable protection between the glass and very hot, very cold or heavy objects.
Do not sit or stand on glass surfaces, avoid excessive weights and point loads, and stop using cracked or chipped glass immediately and contact Harbour.

Care guide

Clean with a soft cloth and suitable glass cleaner/mild soapy water.
Avoid abrasive pads and dragging gritty objects across the surface.
Use placemats, coasters and trivets where appropriate and never place very hot or frozen items directly onto the glass.
Avoid heavy weights and concentrated point loading. Inspect chips or cracks and discontinue use immediately if integrity is compromised.

8. Ceramic / Sintered Stone Surface

Overview

This guarantee applies to ceramic, ceramic-glass and sintered-stone surfaces/tabletops. Product-specific material information should be used where the care requirements differ.

Important - cracks, fracture and shattering: Under the Harbour commercial guarantee, cracking, fracture or shattering of a ceramic, ceramic-glass or stone tabletop must be reported within 28 days of delivery. After 28 days, these failures are not covered by this commercial guarantee. This does not affect your statutory rights if the surface was inherently faulty or did not conform to the contract when supplied.

What's included / not included

Included	Not included
Manufacturing defects in the surface identified within the applicable guarantee conditions.	Cracking, fracture or shattering first reported more than 28 days after delivery under the Harbour commercial guarantee. This does not affect your statutory rights where the surface was inherently faulty or did not conform to the contract.
Abnormal delamination or material failure shown to result from an inherent manufacturing defect rather than impact, loading, thermal shock or misuse.	Impact chips or fractures, particularly to edges and corners.
	Damage caused by excessive weight, concentrated or point loading, sitting/standing on the surface, or heavy/sharp objects.
	Damage caused by extreme heat or cold or sudden temperature change where the material/product is not designed for that exposure.
	Scratches or marks caused by sharp metal tools, grit or abrasive cleaners.
	Damage from unsuitable strong acids or chemicals where causative.
	Normal pattern or colour variation where the surface is designed to replicate natural materials.

Your obligations

Avoid sharp impacts to edges/corners and do not subject the surface to excessive weight or concentrated point loading.
Use non-abrasive cleaning products and tools and use suitable mats/trivets for very hot or very cold items where required for the material.
Do not sit or stand on the surface. Stop using a cracked, fractured or chipped top where safe use may be affected and contact Harbour promptly.

Care guide

Use warm water/mild soap and a soft cloth or sponge.
Avoid abrasive scourers/powders and metal scrapers.
For sintered stone, diluted white vinegar may be used for mineral deposits; avoid undiluted strong acids.
Use trivets/placemats as sensible protection and avoid heavy sharp impacts to edges.

9. Fabric & Upholstery - Outdoor

Overview

This guarantee applies to fixed or removable outdoor fabric/upholstery, including seams, stitching and zips. Where a product is sold with a stain-protection treatment, that treatment is dealt with as part of the applicable fabric proposition rather than as a separate physical component.

What's included / not included

Included	Not included
Premature seam, stitching, zip or fabric failure caused by defective materials/manufacture.	Normal fading, creasing, stretching, pilling or weathering consistent with the fabric and exposure.
Abnormal degradation inconsistent with the fabric type, age, use and reasonable care.	Staining, mould or odour caused by spills, damp storage or trapped moisture where causative.
	Damage from unsuitable washing, chemicals, heat, pressure washing or abrasion.

Your obligations

Deal with spills promptly.
Follow the care label and product-specific cleaning instructions.
Allow fabric to dry fully before covering, stacking or storing.
Store removable cushions/fabrics in a dry ventilated place where the guide requires it.

Care guide

Brush off loose dirt before cleaning.
Spot clean with warm soapy water and a soft cloth/sponge unless the care label says otherwise.
Rinse soap residue and allow to dry naturally and fully.
Do not pressure wash, iron, steam or tumble dry unless specifically permitted.
Do not store damp fabric or cushions under covers.

10. Fabric & Upholstery - Indoor

Overview

This guarantee applies to indoor upholstery fabric or leather where shown as an applicable component.

What's included / not included

Included	Not included
Premature seam/stitching failure or abnormal material breakdown caused by defective materials/manufacture.	Normal creasing, stretching, pile/shade variation, pilling or wear from use.
Defective upholstery attachment or construction.	Stains, dye transfer, pet damage, accidental damage or inappropriate cleaning.
	Fading or drying caused by prolonged strong sunlight/heat where causative.

Your obligations

Follow the upholstery care label.
Deal with spills promptly using suitable methods.
Protect from excessive heat and strong prolonged sunlight where practical.
Do not use unsuitable chemical cleaners.

Care guide

Vacuum/dust gently as appropriate.
Blot spills rather than rubbing.
Use only cleaners suitable for the specific fabric/leather.
Keep away from excessive direct heat and prolonged strong sunlight.

11. Cushions & Fillings

Overview

This guarantee applies to foam, fibre and other cushion/padding fillings where separately guaranteed.

What's included / not included

Included	Not included
Premature collapse, breakdown or material failure materially beyond reasonable settlement for the product's age/use.	Normal softening, compression, creasing and body impressions from use.
Manufacturing defects affecting the filling's intended function.	Mould, odour or deterioration caused by storing fillings damp where causative.
	Damage caused by unsuitable washing, heat or compression/storage.

Your obligations

Plump/rotate cushions where recommended.
Keep outdoor cushions dry when stored and allow full drying after cleaning or rain.
Follow care labels for removable covers and inner pads.

Care guide

Brush/spot clean according to the care label.
Stand outdoor cushions upright/on edge to dry with airflow around all sides.
Never store even slightly damp cushions in bags or beneath furniture covers.
Store outdoor cushions in a dry, ventilated location during prolonged non-use/winter.

12. Rattan, Rope & Weave

Overview

This guarantee applies to synthetic rattan, rope, cord and similar woven components.

What's included / not included

Included	Not included
Premature strand/weave failure, detachment or abnormal brittleness caused by defective materials/manufacture.	Minor seasonal tension/shape changes.
Manufacturing defects in weave attachment or construction.	Reasonable shade/texture variation.
	Gradual UV fading/weathering and normal ageing.
	Mould, damage or accelerated deterioration caused by damp storage, harsh chemicals, pressure washing or abrasion where causative.

Your obligations

Keep weave reasonably clean.
Allow to dry fully before covering or storage.
Avoid harsh chemicals and close-range/high-pressure washing.
Use breathable covers and protect from prolonged unnecessary UV exposure where recommended.

Care guide

Use warm soapy water and a soft brush; rinse gently.
Do not pressure wash at close range.
Blot spills promptly and test specialist cleaners in an inconspicuous area.
Use breathable covers on clean, dry furniture and never store damp.
Inspect weave for fraying, brittleness or detachment.

13. Mechanical & Moving Components

Overview

This guarantee applies to non-powered moving parts such as hinges, runners, louvre linkages, recliner mechanisms, cranks, gears and adjustable mechanisms.

What's included / not included

Included	Not included
Premature mechanical failure caused by defective materials/manufacture.	Normal wear at contact points.
Failure of a mechanism under normal intended use.	Damage caused by forcing an obstructed mechanism, overloading, impact or unsuitable lubrication.
	Adjustment/loosening that is normal maintenance where no component has failed.

Your obligations

Do not force mechanisms.
Keep tracks/pivots clear of debris.
Lubricate only where and with the product specified in the care instructions.
Report persistent stiffness, abnormal movement or failure promptly.

Care guide

Keep moving parts clean and free from debris.
Use the specified lubricant only; for current pergola louvre mechanisms Harbour recommends silicone-based rather than oil-based lubricant.
Check accessible fixings periodically and tighten as instructed.

14. Electrical, Motors, Lighting & Controls

Overview

This guarantee applies to motors, actuators, control boxes, transformers/drivers, integrated wiring, lighting, remote controls, receivers, sensors and smart-control hardware where included in the SKU guarantee.

What's included / not included

Included	Not included
Premature electrical/electronic component failure caused by defective materials/manufacture.	Replaceable consumables unless expressly included.
Motor/actuator failure under normal intended use.	Loss of a remote control.
Failure of integrated lighting/control hardware within the applicable period.	Damage from incorrect supply, unauthorised wiring/modification, water ingress contrary to installation requirements, impact or misuse where causative.
	Third-party Wi-Fi/internet/app/service availability outside Harbour's control.

Your obligations

Use the specified electrical supply and installation method.
Keep connections/components protected as instructed.
Do not modify wiring or electrical components unless authorised/competent to do so.
Follow reset, pairing and operating instructions before treating connectivity as a hardware fault.

Care guide

Keep electrical housings/connections clean and dry as designed.
Isolate power before any cleaning or maintenance where instructed.
Use only approved replacement components/accessories.
Follow product-specific pairing/reset instructions for remotes and smart controls.

15. Battery / Rechargeable Components

Overview

This guarantee applies where a rechargeable battery or battery system has a separately stated guarantee period.

What's included / not included

Included	Not included
Premature battery or charging-system failure caused by defective materials/manufacture.	Normal reduction in battery capacity with age and charge cycles.
Failure to accept/retain charge materially beyond expected degradation for age/cycles, where attributable to a defect.	Damage from incorrect chargers, deep discharge contrary to instructions, heat, water ingress, impact or unsuitable storage where causative.
	Disposable batteries unless expressly included.

Your obligations

Use the specified charger and charging method.
Follow storage/temperature guidance.
Do not leave batteries discharged for prolonged periods where the instructions warn against it.
Replace/dispose of batteries safely.

Care guide

Charge before long-term storage if instructed.
Store dry and within the stated temperature range.
Use only approved chargers/power supplies.
Inspect for swelling, leakage or damage and stop use if safety is in doubt.

16. Gas, Burners & Ignition

Overview

This guarantee applies to burners, valves, regulators where supplied, gas pipework/hoses supplied as part of the product, controls and ignition systems.

What's included / not included

Included	Not included
Premature failure of a burner, valve, supplied gas component or ignition system caused by defective materials/manufacture.	Normal heat discolouration, carbon/grease deposits and routine burner wear.
Gas-system manufacturing defects affecting normal safe operation.	Consumable ignition batteries where applicable.
	Damage/blockage caused by grease, debris, insects, unsuitable fuel/gas, incorrect regulator or lack of cleaning where causative.
	Damage from unauthorised modification or incorrect connection.

Your obligations

Use only the specified gas/fuel and regulator arrangement.
Keep burners and ignition areas clean.
Inspect hoses/connections as instructed and stop use if damage/leak is suspected.
Follow product safety instructions for lighting, shutdown and storage.

Care guide

Allow the product to cool before cleaning/covering.
Remove grease/debris and keep burner ports clear using the product instructions.
Keep ignition components dry and clean.
Check supplied hoses/connections periodically and replace damaged/perished service items as instructed.

17. Fabric Structures & Covers

Overview

This guarantee applies to parasol/awning/canopy fabrics and mechanisms where grouped under the SKU, and to protective furniture covers. Subtype-specific guidance should be used where wind/operation requirements differ.

What's included / not included

Included	Not included
Premature seam, fabric, strap, fastening or mechanism failure caused by defective materials/manufacture.	Normal UV fading/weathering.
Abnormal coating/material failure inconsistent with age/use/care.	Wind damage where the product was left deployed contrary to operating guidance.
	Mould/deterioration caused by storing or fitting while damp where causative.
	Abrasion from an incorrectly sized or unsecured cover.

Your obligations

Retract/close parasols, awnings and fabric panels in weather conditions specified by the product instructions.
Secure covers correctly.
Ensure fabrics/covers are dry before folding, storing or prolonged covering.
Use the correct size/type of cover.

Care guide

Clean with warm soapy water/soft cloth unless the care label says otherwise.
Allow both sides to dry fully before folding or storage.
Inspect seams, straps, buckles and tears seasonally.
Use breathable covers; on wooden furniture maintain airspace over flat surfaces.

18. Appliances

Overview

This guarantee applies to complete appliances such as refrigerators, coolers, electric hobs and future appliance types. The customer should select or be routed to the appliance subtype because operating and care requirements differ.

What's included / not included

Included	Not included
Premature failure of the appliance, compressor/heating/control system or integral component caused by defective materials/manufacture.	Consumable/service items unless expressly included.
Manufacturing defects preventing normal intended operation.	Damage caused by unsuitable electrical supply, blocked ventilation, incorrect installation, misuse, environmental conditions outside the appliance specification or lack of required maintenance where causative.
	Cosmetic wear that does not affect function.

Your obligations

Install/use within the appliance's stated environmental and ventilation requirements.
Use the correct electrical supply and plumbing where applicable.
Carry out cleaning/defrosting/filter/service tasks specified for that appliance.
Follow winterisation instructions for outdoor appliances where applicable.

Care guide

Follow the appliance-specific manual/care guide.
Keep ventilation openings clear.
Clean using products suitable for food-contact/appliance surfaces.
Isolate power before maintenance where instructed.

19. Plumbing

Overview

This guarantee applies to sinks, taps, supplied hose connectors, waste fittings and other plumbing components included with a product.

What's included / not included

Included	Not included
Premature failure or leakage caused by defective supplied components or manufacture.	Leaks caused by incorrect connection/installation where Harbour was not responsible.
Defective tap, connector or waste component within the applicable period.	Damage caused by freezing, excessive pressure, incompatible fittings, cross-threading or misuse where causative.
	Service washers/seals that have reached normal wear life, unless failure is premature/defective.

Your obligations

Connect using the specified fittings and pressure conditions.
Check for leaks after installation and periodically.
Drain/winterise outdoor plumbing where required to prevent frost damage.
Stop using and isolate water if a significant leak develops.

Care guide

Keep taps/sinks clean using non-abrasive products.
Inspect hose connectors and seals periodically.
Drain outdoor water systems before freezing conditions where the product requires it.
Do not overtighten plastic/soft-metal connectors.

20. Whole Product

Overview

This is used for simple products where splitting the guarantee into components would add complexity without helping the customer, for example some lamps, accessories, cleaning tools or simple decorative products.

What's included / not included

Included	Not included
Defects in materials or manufacture affecting normal use during the stated guarantee period.	Normal wear/consumption, accidental damage, misuse, inappropriate cleaning or external causes.
	Consumable contents/materials once used as intended, unless defective.

Your obligations

Use and care for the product in accordance with the instructions.
Report defects with reasonable evidence.

Care guide

Follow the product-specific care/instructions where supplied.

21. Manufacturer Guarantee

Overview

This classification is used where a separate manufacturer's commercial guarantee applies, for example third-party branded products or components. The manufacturer's guarantee is additional to the customer's statutory rights against Harbour as retailer.

What's included / not included

Included	Not included
The benefits expressly promised by the manufacturer under its applicable guarantee terms.	Anything outside the manufacturer's commercial guarantee, subject always to the customer's separate statutory rights against Harbour.

Your obligations

Follow any reasonable manufacturer registration, installation, maintenance or evidence requirements that lawfully apply to that separate commercial guarantee.
Retain model/serial information where relevant.

Care guide

Follow the manufacturer's product-specific care and safety instructions.

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