Guarantee Policy

Pergola Assembly

Product Care & Maintenance

Pergolas

Use our live chat to contact one of our Customer Service representatives.

Contact our Customer Services team via email. We will get back to you within 48 hours (not including weekends or bank holidays).

Get in touch with our dedicated Customer Services team. Our call centre is open from Monday to Friday 10am - 4pm.

Garden Furniture

Pergolas & Parasols

Lighting & Heating

Indoor Furniture

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Harbour Lifestyle

Discover detailed product information, care guides, and FAQs for Harbour Lifestyle's outdoor furniture collections. Find everything you need before and after your purchase.

Product Information & FAQs | Harbour Lifestyle Help Centre

Product Information

What are my delivery options?

Can I select my delivery date and time?

Shipping Outside Mainland UK

Pergola Delivery Essential Information

Can I send items to more than one delivery address?

Can I change my shipping or billing address after placing order?

What if my order contains both in stock and pre order items?

Why have the pre order dates changed?

Can I get a VAT invoice?

I've not received my confirmation email

Can you send me sample swatches?

Can I collect my order from your warehouse?

Can my order be left in a safe place?

Who will be delivering my order?

What if there are delays to pre-ordered items

Do Harbour Lifestyle offer an express delivery option?

Can I delay delivery of my order?

Pre-order dates explained

Orders & Delivery

Pergola Assembly, Installation, Self-Build and Bolt Down Essential Information

Pergola Assembly, Installation, Self-Build & Bolt-Down Essential Information

Pergola Assembly, Essential Information

Returns & Refunds Policy

Can I return unwanted or incorrectly ordered item(s)?

How do I return my item(s)?

How long do refunds take to process?

Who covers the cost of returning an item?

Missing Items

Damaged or Faulty Goods

Refusal of delivery

I'd like to cancel my order, what should I do?

Refunds, Returns & Missing Items

15 Year Indoor Furniture Guarantee

Product Guarantee Policy

Washing your cushions

Cracks and splits in wooden furniture

How to care for your furniture?

Additional pergola side blinds

Pergola lights

What makes PergoSTET pergolas different?

Pergola Assembly, Installation, Self-Build and Bolt-Down Essential Information

Whats the difference between the PergoSTET Lite, Plus and Deluxe pergolas?

What payment methods do you accept?

Do you take deposits?

Price changes and sales promotions

Klarna

SplitIt

Divide Buy

E-gift cards

Do we offer NHS or military discounts?

My discount code is not working

Do we offer discounts?

Payments, Finance & Promotions

Do we have a showroom?

How to schedule a visit to the showroom?

How many sets do you have on display?

Showroom

Affiliate Marketing

Collaborations

Marketing Oppertunities

Careers & vacancies

How to create an account & login?

Our commitment to sustainability

Reviews

General Information & Accounts