Harbour Lifestyle offers 1-year, 3-year, 5-year, 7-year, 10-year, 15-year and Lifetime guarantees across our pergola, outdoor furniture, indoor furniture and accessories ranges. This article covers everything you need to know about what's covered, wh

<div class="article-preview"><div style="color:#1a1a1a;font-size:15px;line-height:1.7;max-width:720px;"><p style="margin:0 0 24px;">Harbour Lifestyle offers 1-year, 3-year, 5-year, 7-year, 10-year, 15-year and Lifetime guarantees across our pergola, outdoor furniture, indoor furniture and accessories ranges. This article covers everything you need to know about what&apos;s covered, what isn&apos;t, and how to make a claim.</p><div style="background:#EFE9E7;border-left:2px solid #1a1a1a;border-radius:0 6px 6px 0;padding:13px 16px;margin:0 0 14px;"><p style="margin:0;font-size:13px;color:#1a1a1a;"><strong>Please note:</strong> Our guarantee across our Outdoor Fabric, Rope Weave, Rattan &amp; Aluminium ranges only covers structural faults (framework), oxidisation and discolouration in the UK. Our guarantees are only valid in the UK and cannot be applied to items exported from the UK mainland.</p></div><div style="background:#EFE9E7;border-left:2px solid #1a1a1a;border-radius:0 6px 6px 0;padding:13px 16px;margin:0 0 24px;"><p style="margin:0;font-size:13px;color:#1a1a1a;"><strong>Not covered:</strong> Glass, ceramic glass, cushion fabric, cushion fillings, rattan, rope weave, or stitching supplied with furniture sets. For wooden furniture, discolouration and weathering will occur over time even with correct care applied &#x2014; please follow our product care guidance. Fire-pit systems and all accessories are covered by a 1-year guarantee.</p></div><h2 style="font-size:18px;font-weight:700;color:#1a1a1a;border-bottom:1px solid #e0e0e0;padding-bottom:8px;margin:0 0 14px;" id="pergostet-pergolas">PergoSTET Pergolas</h2><p style="margin:0 0 12px;">Our PergoSTET Pergolas come with a guarantee on the beams and main pergola structure. The side blinds, lighting systems and operating louvres are covered by a 1-year guarantee.</p><div style="background:#EFE9E7;border-left:2px solid #1a1a1a;border-radius:0 6px 6px 0;padding:13px 16px;margin:0 0 24px;"><p style="margin:0;font-size:13px;color:#1a1a1a;"><strong>Important:</strong> Any customisation or misuse of your pergola will automatically void your warranty. Your pergola must be bolted down immediately following assembly. Harbour Lifestyle cannot accept responsibility for any issues arising to the structure, mechanism or blind operation as a result of your pergola remaining unbolted.</p></div><h2 style="font-size:18px;font-weight:700;color:#1a1a1a;border-bottom:1px solid #e0e0e0;padding-bottom:8px;margin:28px 0 14px;" id="when-wont-my-guarantee-apply">When won&apos;t my guarantee apply?</h2><p style="margin:0 0 12px;">Harbour reserves the right to not apply the guarantee where it deems, and/or when damages and defects are caused by the below:</p><ul style="margin:0 0 12px;padding-left:22px;"><li style="margin-bottom:8px;">There&apos;s evidence of product abuse, misuse or use in a non-domestic environment</li><li style="margin-bottom:8px;">The product hasn&apos;t been properly assembled, installed or maintained in accordance with our care instructions</li><li style="margin-bottom:8px;">The product is in an unsanitary condition (for example, caused by pets or pests). We also reserve the right to refuse to collect and/or dispose of any unsanitary product</li><li style="margin-bottom:8px;">The product has been exported outside of the UK</li><li style="margin-bottom:8px;">Fair wear and tear</li><li style="margin-bottom:8px;">Commercial use (unless agreed at the point of order)</li></ul><p style="margin:0 0 24px;">Nothing in this clause reduces your statutory rights relating to faulty or misdescribed goods. Reliance on your statutory rights is free of charge.</p><h2 style="font-size:18px;font-weight:700;color:#1a1a1a;border-bottom:1px solid #e0e0e0;padding-bottom:8px;margin:28px 0 14px;" id="outdoor-products-product-specific-guarantee-details">Outdoor Products: product-specific guarantee details</h2><p style="margin:0 0 10px;font-size:15px;font-weight:700;color:#1a1a1a;">Rattan Garden Furniture</p><p style="margin:0 0 12px;">The guarantee for rattan furniture includes structural damage, rust, and fade. The guarantee does not cover natural wear and tear. Rattan products may contract or expand in extreme temperatures, which is not covered under guarantee. Garden furniture cushions and glass are not covered under guarantee unless they have arrived damaged &#x2014; we will replace damaged items within 14 days of delivery. These items are not covered by the furniture guarantee.</p><p style="margin:0 0 24px;">Rattan weaves can be made up of different colour strands, and these variations may look different in your garden depending on available sunlight. Because the furniture is handwoven, no two items will be identical.</p><p style="margin:0 0 10px;font-size:15px;font-weight:700;color:#1a1a1a;">Fabric Garden Furniture</p><p style="margin:0 0 24px;">Fabric garden furniture warranties cover damage to structural integrity, rust and colour fade. The guarantee does not cover natural wear and tear. Except for items that arrived damaged, the guarantee does not cover dirt and stains. We may replace items if we&apos;re informed of any damage within 14 days of delivery.</p><p style="margin:0 0 10px;font-size:15px;font-weight:700;color:#1a1a1a;">Parasols</p><p style="margin:0 0 12px;">Damage to a parasol canopy, such as rips and tears, is covered by guarantee on all parasols. The guarantee covers the crank and tilt system of an aluminium crank-and-tilt parasol.</p><div style="background:#EFE9E7;border-left:2px solid #1a1a1a;border-radius:0 6px 6px 0;padding:13px 16px;margin:0 0 24px;"><p style="margin:0;font-size:13px;color:#1a1a1a;"><strong>Not covered:</strong> Parasol damage, including bending or damage from high winds. Parasols should always be used with a suitable base and should always be covered and closed when not in use.</p></div><p style="margin:0 0 10px;font-size:15px;font-weight:700;color:#1a1a1a;">Covers</p><p style="margin:0 0 12px;">All of our Outdoor Furniture Winter Covers are covered by our 1 Year Guarantee. This covers natural rips at the seams. No replacement will be given for covers that have been ripped by force or cut with scissors &#x2014; Harbour Lifestyle reserves the right to determine if damage was caused by misuse or manufacturer error. Whilst covers may fade if exposed to direct sunlight, the guarantee does not cover colour fading.</p><div style="background:#EFE9E7;border-left:2px solid #1a1a1a;border-radius:0 6px 6px 0;padding:13px 16px;margin:0 0 24px;"><p style="margin:0;font-size:13px;color:#1a1a1a;"><strong>Free Winter Covers:</strong> These are not designed to match the colour of the product they protect and are intended for use only when furniture is &apos;put away&apos; for winter, not for use all year round. They are breathable and not 100% waterproof &#x2014; use a support pole to allow water to shed and air to circulate beneath the cover. They will not protect from mould growth. <strong>We strongly recommend uncovering your furniture during fine weather to allow full air circulation and drying.</strong></p></div><p style="margin:0 0 10px;font-size:15px;font-weight:700;color:#1a1a1a;">Garden Furniture Cushions</p><p style="margin:0 0 24px;">All cushions for garden furniture sets must be kept indoors unless the manufacturer specifically states they can be left outside. Even if furniture covers are applied, cushions must still be kept inside.</p><p style="margin:0 0 10px;font-size:15px;font-weight:700;color:#1a1a1a;">Pergolas</p><p style="margin:0 0 12px;">Our PergoSTET Pergola Guarantee covers material or manufacturing defects during normal use within the guarantee period. This does not cover Side Blinds, LED Lighting or Louvres, which are covered by a 1 Year Guarantee. Our guarantee does not cover normal wear and tear, ground movement or damage from extreme weather conditions such as storm damage or high winds.</p><div style="background:#EFE9E7;border-left:2px solid #1a1a1a;border-radius:0 6px 6px 0;padding:13px 16px;margin:0 0 24px;"><p style="margin:0;font-size:13px;color:#1a1a1a;"><strong>Important:</strong> If you&apos;ve opted not to have your pergola bolted down by us, it&apos;s your responsibility to ensure this is done immediately following assembly. Failure to bolt down your pergola will invalidate your warranty, as the structure and louvre mechanism will be vulnerable to movement and damage, and the blinds vulnerable to movement of the pergola legs. Harbour Lifestyle cannot be held responsible for any resulting damage. Any visits and/or replacement components required to rectify issues caused by a pergola not being bolted down will be chargeable.</p></div><p style="margin:0 0 10px;font-size:15px;font-weight:700;color:#1a1a1a;">Awnings</p><p style="margin:0 0 24px;">Our 1 Year Guarantee covers material or manufacturing defects during normal use within the guarantee period.</p><p style="margin:0 0 10px;font-size:15px;font-weight:700;color:#1a1a1a;">BBQs, Pizza Ovens, and kitchens</p><p style="margin:0 0 12px;">Our BBQs, pizza ovens and kitchens hold different warranties - please check the individual product page on our website for specific information. The cabinets themselves hold the guarantee as per the product page, the below is universal across our ranges:</p><ul style="margin:0 0 12px;padding-left:22px;"><li style="margin-bottom:8px;">BBQs and grills: 1 year</li><li style="margin-bottom:8px;">Fridges: 1 year</li><li style="margin-bottom:8px;">Electrical components: 1 year</li></ul><h2 style="font-size:18px;font-weight:700;color:#1a1a1a;border-bottom:1px solid #e0e0e0;padding-bottom:8px;margin:28px 0 14px;" id="indoor-products">Indoor Products:</h2><p style="margin:0 0 12px;">At Harbour Lifestyle, we offer guarantees we&apos;re proud of, designed to protect you in those rare moments when an issue arises. For complete peace of mind, our guarantees cover all of the essential elements, including frames, hinges, and upholstery, ensuring your investment is protected. For a full breakdown of our indoor guarantee, including what&apos;s covered, please visit the full indoor guarantee policy <a href="https://help.harbourlifestyle.co.uk/en-GB/indoor-furniture-guarantee-4805244" target="_blank" rel="noopener noreferrer">here</a>.</p><h2 style="font-size:18px;font-weight:700;color:#1a1a1a;border-bottom:1px solid #e0e0e0;padding-bottom:8px;margin:28px 0 14px;" id="how-do-i-claim-on-my-guarantee">How do I claim on my guarantee?</h2><p style="margin:0 0 12px;">If you need to make a claim, you can drop us an email, open a live chat or speak to us on the phone.</p><div style="margin:0 0 24px;"><div style="display:flex;margin-bottom:14px;"><div style="flex:0 0 28px;height:28px;border-radius:50%;background:#1a1a1a;color:#fff;font-size:13px;font-weight:700;display:flex;align-items:center;justify-content:center;margin-right:14px;">1</div><div style="border-left:2px solid #e0e0e0;padding-left:14px;margin-left:-14px;padding-bottom:2px;"><strong>Send us a detailed description of the fault</strong> &#x2014; email <a href="mailto:customerservices@harbourlifestyle.co.uk" style="color:#1a1a1a;font-weight:700;text-decoration:underline;">customerservices@harbourlifestyle.co.uk</a> with photographs to support your claim.</div></div><div style="display:flex;margin-bottom:14px;"><div style="flex:0 0 28px;height:28px;border-radius:50%;background:#1a1a1a;color:#fff;font-size:13px;font-weight:700;display:flex;align-items:center;justify-content:center;margin-right:14px;">2</div><div style="border-left:2px solid #e0e0e0;padding-left:14px;margin-left:-14px;padding-bottom:2px;"><strong>Provide proof of purchase</strong> &#x2014; you&apos;ll need your order confirmation number.</div></div><div style="display:flex;"><div style="flex:0 0 28px;height:28px;border-radius:50%;background:#1a1a1a;color:#fff;font-size:13px;font-weight:700;display:flex;align-items:center;justify-content:center;margin-right:14px;">3</div><div style="padding-left:14px;margin-left:-14px;"><strong>We repair or replace</strong> &#x2014; if your product can&apos;t be repaired, we&apos;ll replace it with the same model. If that&apos;s no longer available, we&apos;ll swap it for one of equivalent specification or purchase value.</div></div></div><p style="margin:0 0 12px;">Your guarantee won&apos;t cover you if:</p><ul style="margin:0 0 12px;padding-left:22px;"><li style="margin-bottom:8px;">There&apos;s evidence of product abuse, misuse or use in a non-domestic environment</li><li style="margin-bottom:8px;">The product hasn&apos;t been properly maintained in accordance with our care instructions</li><li style="margin-bottom:8px;">The product is in an unsanitary condition (caused by pets, for example) &#x2014; we also reserve the right to refuse to collect and/or dispose of any unsanitary product</li><li style="margin-bottom:8px;">The product has been exported outside of Great Britain</li></ul><p style="margin:0 0 24px;">Nothing in this clause will reduce your statutory rights relating to faulty or misdescribed goods. Reliance on your statutory rights is free of charge.</p><div style="background:#EFE9E7;border-left:2px solid #1a1a1a;border-radius:0 6px 6px 0;padding:13px 16px;margin:0 0 24px;"><p style="margin:0;font-size:13px;color:#1a1a1a;"><strong>Please note:</strong> Harbour Lifestyle cannot accept responsibility for any costs associated with delays to your delivery. Where third-party contractors have been arranged by you (e.g. to assemble furniture or pergolas), Harbour Lifestyle cannot accept responsibility for any costs associated with delays to the service provided, howsoever caused.</p></div><div style="background:#EFE9E7;color:#1a1a1a;border-radius:6px;border:1px solid #e0e0e0;padding:18px 22px;margin-top:32px;"><p style="margin:0 0 10px;font-size:15px;font-weight:700;text-transform:uppercase;letter-spacing:0.8px;">Have any other questions?</p><p style="margin:0 0 6px;font-size:14px;">&#x1F4E7; <a href="mailto:customerservices@harbourlifestyle.co.uk" style="color:#1a1a1a;font-weight:700;text-decoration:underline;">customerservices@harbourlifestyle.co.uk</a></p><p style="margin:0 0 6px;font-size:14px;">&#x1F4F1; <a href="tel:03308081744" style="color:#1a1a1a;font-weight:700;text-decoration:underline;">0330 808 1744</a></p><p style="margin:0;font-size:14px;">&#x1F4AC; Live Chat &#x2014; click the chat icon in the bottom right corner</p></div></div></div>

Harbour Lifestyle Product Guarantee Policy

Your Harbour Lifestyle GuaranteeOn top of your statutory rights, we provide a product guarantee against defects in materials and manufacturing. The length of your guarantee depends on the product you have purchased (the exact length can be found on t

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