Some of our most popular Pergola models come with 3 drops sides included. Due to the amount of requests we receive about adding a 4th blind, we have amended our design slightly to accommodate a 4th blind on some of our Pergolas. The way we have done

Some of our most popular Pergola models come with 3 drops sides included. Due to the amount of requests we receive about adding a 4th blind, we have amended our design slightly to accommodate a 4th blind on some of our Pergolas.The way we have done this is by having the fourth blind (on the long side) inset rather than outset.Please note, the option to add a 4th blind is not available for our Wall Mounted or Steel Pergolas - it is only an option on our Aluminium models which have 3 drop sides already included.Our inset side blinds are currently priced as follows:- &#xA3;599 for a 4m blind - &#xA3;499 for a 3m blindIf you are interested in adding this additional side blind, you can select this option on our website or, contact our customer services team at <a data-fr-linked="true" href="mailto:customerservices@harbourlifestyle.co.uk">customerservices@harbourlifestyle.co.uk</a> or on <a href="tel:+44330 808 1744">0330 808 1744</a> and we will process your order manually.Please note, it is not possible to add a 4th blind to your order via our website. <hr> <h4 id="have-any-other-questions">Have any other questions?</h4>&#x1F4E7; Email Us: <a href="mailto:customerservices@harbourlifestyle.co.uk">customerservices@harbourlifestyle.co.uk</a> &#x1F4F1; Phone Us: <a data-dtype="d3ph" data-local-attribute="d3ph" data-ved="2ahUKEwiHz4_8xNmBAxV4SkEAHf9_AaEQkAgoAHoECAUQAw" href="tel:+44330 808 1744">0330 808 1744</a> &#x1F4AC; Live Chat: click the chat icon in the bottom right corner

Additional pergola side blinds

If you are experiencing issues with your pergola lights, we are here to guide you through the steps to address any problems you might encounter. The first bit of advice we would recommend it to review our Pergola Assembly video below. The video shows

If you are experiencing issues with your pergola lights, we are here to guide you through the steps to address any problems you might encounter. <h2 id="review-the-pergola-assembly-video">Review the Pergola Assembly Video</h2>The first bit of advice we would recommend it to review our Pergola Assembly video below. The video shows the entire assembly process from start to finish, including the installation of the LED lights.<iframe width="100%" src="https://player.vimeo.com/video/742974226" frameborder="0" allowfullscreen></iframe><h2 id="troubleshooting-checklist">Troubleshooting Checklist</h2>If the issue persists after reviewing the assembly video, follow these troubleshooting steps:<ol><li style="font-size: 16px;">Check the Wiring: Ensure that all wires are dry and correctly connected.</li><li style="font-size: 16px;">Test the Remote Control:&#xA0;Verify that the remote control is operational and has a functioning, healthy battery. Press any button on the remote; when doing so you should see a red light.</li><li style="font-size: 16px;">Transformer Recommendations: Confirm that you&apos;ve adhered to the input and output electrical recommendations provided for the transformer.</li></ol>If you are still facing issues, please see solutions below:<ol><li style="font-size: 16px;">If all the LED lights are not coming on at all or stuck only on one colour, please can you try resyncing the lights with the video attached. If this does not work, please open the RGB controller (black box) and send us a picture.&#xA0;</li><li style="font-size: 16px;">If one LED light strip is coming on or is the wrong colour compared to the other lights, please remove and swap the LED strips to change the configuration. We advise to try one by one and not all at the same time.&#xA0;</li><li style="font-size: 16px;">If one LED light strip has two different colours we will need to send you a new LED strip.&#xA0;</li></ol>Please reach out to us about the issues you are experiencing so we can resolve this for you as quickly as possible, by emailing us at <a href="mailto:customerservices@harbourlifestyle.co.uk">customerservices@harbourlifestyle.co.uk</a> with any images or videos.Please note, if a replacement part is required, we will need you to send back the faulty part to us first before we can send out a replacement. This is our protocol set by our manufacturer so we can test the faults and ensure this does not happen again in the future. We will send you a pre-paid label and we simply ask you to send this to your local post office.Please be assured we are here to help and assist you and will resolve this as quickly as possible for you.&#xA0; <hr> <h4 id="have-any-other-questions">Have any other questions?</h4>&#x1F4E7; Email Us: <a href="mailto:customerservices@harbourlifestyle.co.uk">customerservices@harbourlifestyle.co.uk</a> &#x1F4F1; Phone Us: <a data-dtype="d3ph" data-local-attribute="d3ph" data-ved="2ahUKEwiHz4_8xNmBAxV4SkEAHf9_AaEQkAgoAHoECAUQAw" href="tel:+44330 808 1744">0330 808 1744</a> &#x1F4AC; Live Chat: click the chat icon in the bottom right corner

Pergola lights

We appreciate your consideration of our products and are delighted to provide you with essential information to help you make an informed purchase decision. In this article, we'll delve into the key features that set our pergolas apart, offering a co

We appreciate your consideration of our products and are delighted to provide you with essential information to help you make an informed purchase decision. In this article, we&apos;ll delve into the key features that set our pergolas apart, offering a comparison to competitors in the market. <h2 id="key-features-of-our-pergostet-pergola-models">Key Features of Our PergoSTET Pergola Models:</h2> <h3 id="thicker-aluminium-construction">Thicker Aluminium Construction&#xA0;</h3>One of the standout features of our pergolas is the use of 1.2mm thick aluminium for enhanced durability and strength. In contrast, many other Pergolas available in the UK are made from thinner, 0.8mm aluminium, which may not provide the same level of sturdiness. <h3 id="grade-a-textilene-blinds">Grade A Textilene Blinds</h3>Our pergola blinds are crafted from Grade A Textilene, a material known for its tear-resistance. This choice ensures that your blinds remain robust and long-lasting. In comparison, many other pergolas available in the UK use standard&#xA0;Textilene, which may not offer the same level of durability. <h3 id="secure-blind-bottoms">Secure Blind Bottoms</h3>We prioritize safety and functionality. To achieve this, the bottom of our blinds are securely fastened into a runner, preventing issues such as blinds knocking against the frame. <h3 id="triple-layer-powder-coating">Triple Layer Powder Coating</h3>Our commitment to quality is evident in our pergolas&apos; powder coating process. We use Tiger Drylac, a premium coating that provides a triple layer of protection. This not only enhances the pergolas&apos; aesthetic appeal but also ensures they remain resistant to the elements for years to come.We invite you to explore the reviews on our product pages, where numerous satisfied customers have shared their experiences with our pergolas. These real-life images showcase our pergolas beautifully integrated into various gardens, giving you a glimpse of the transformative potential they offer.If you have any more questions or require additional information to aid your decision-making process, please do not hesitate to get in touch with us. We are here to assist you in any way we can, ensuring that you make a confident and informed choice for your outdoor living space. <hr> <h4 id="have-any-other-questions">Have any other questions?</h4>&#x1F4E7; Email Us: <a href="mailto:customerservices@harbourlifestyle.co.uk">customerservices@harbourlifestyle.co.uk</a> &#x1F4F1; Phone Us: <a data-dtype="d3ph" data-local-attribute="d3ph" data-ved="2ahUKEwiHz4_8xNmBAxV4SkEAHf9_AaEQkAgoAHoECAUQAw" href="tel:+44330 808 1744">0330 808 1744</a> &#x1F4AC; Live Chat: click the chat icon in the bottom right corner

What makes PergoSTET pergolas different?

Pergola Assembly, Installation and Bolt-Down Essential Information. We completely understand that the prospect of assembling your pergola can feel like a daunting task. That's why we offer a range of Pergola Assembly, Installation & Bolt-Down Service

Pergola Assembly, Installation and Bolt-Down Essential InformationWe completely understand that the prospect of assembling your pergola can feel like a daunting task. That&apos;s why we offer a range of Pergola Assembly, Installation &amp; Bolt-Down Services which allows for a professional and smooth installation of your pergola. Please note. We are currently only able to offer these services within the UK Mainland. If you require delivery to any other location, please contact us on 0330 808 1744<h2 id="pergola-assembly-service-free-standing-pergolas">Pergola Assembly Service (Free-Standing Pergolas)</h2>This service is suitable for Free-Standing Pergolas and is available across the whole of the UK Mainland. This service includes delivery and assembly of your pergola, as well as packaging removal but does not include bolting down. This service is currently priced at &#xA3;499. Bolt Down Service (Excluding Porcelain)This service adds bolting-down your Free-Standing Pergola when you have selected the Pergola Assembly Service and is currently priced at &#xA3;100. If you only require the bolt down service without pergola assembly, this is priced at &#xA3;250.&#xA0; We can securely bolt your pergola to most well-constructed hard surfaces excluding porcelain tiles. Patio slabs/tiles should be laid on a solid concrete bed to allow the use of expansion bolts. Patios laid on a loose substrate (such as sand) or patios where the bond between the slab/tile and the concrete has diminished are not suitable. &#xA0;If your patio or paving is old or if you&#x2019;re uncertain about the foundation used, we recommend lifting the surface and installing a concrete foundation beneath each pergola leg for added stability. Bolt Down Service (to Porcelain)This service adds bolting-down your Free-Standing Pergola to porcelain tiles when you have selected the Pergola Assembly Service and is currently priced at &#xA3;250.&#xA0;If you only require the bolt down service without pergola assembly, this is priced at &#xA3;300.&#xA0;This service is currently available within an 80 mile radius of our warehouse (near Sudbury, Suffolk). If you are unsure whether you live within 80 miles of us, please contact us at <a href="mailto:customerservices@harbourlifestyle.co.uk">customerservices@harbourlifestyle.co.uk</a>.We can securely bolt your pergola to your porcelain patio. Patio slabs/tiles should be laid on a solid concrete bed to allow the use of expansion bolts. Patios laid on a loose substrate (such as sand) or patios where the bond between the slab/tile and the concrete has diminished are not suitable. &#xA0;If your patio or paving is old or if you&#x2019;re uncertain about the foundation used, we recommend lifting the surface and installing a concrete foundation beneath each pergola leg for added stability.Wall Mounted Pergola InstallationOur Wall Mounted Pergola Installation Service is available within a 120 mile radius of our warehouse (near Sudbury, Suffolk). If you are unsure of your distance from our offices, please contact us at <a href="mailto:customerservices@harbourlifestyle.co.uk">customerservices@harbourlifestyle.co.uk</a>.The service includes; delivery, assembly, installation and bolting down. We will also take away all of the packaging.When choosing the location for your wall mounted pergola, please inspect the wall to which the pergola will be fitted. Pay particular attention to; the width of windows/patio doors, the height of door frames (measured from the patio/decking surface), the location of any downpipes, lighting or any other items which may interfere with the fitting of your pergolaPrior to installation, we may request photographs of the desired location for your Wall Mounted Pergola. We may also request measurements to confirm that installation is possible. Our installation team may contact you prior to your installation date to discuss any potentially complicating issues.We aim to schedule your assembly or installation to take place within 14 business days of you placing your order. During our busy season (February-September) delivery and assembly can take longer to schedule.We can securely bolt your Wall Mounted pergola to your patio. Patio slabs/tiles should be laid on a solid concrete bed to allow the use of expansion bolts. Patios laid on a loose substrate (such as sand) or patios where the bond between the slab/tile and the concrete has diminished are not suitable. &#xA0;If your patio or paving is old or if you&#x2019;re uncertain about the foundation used, we recommend lifting the surface and installing a concrete foundation beneath each pergola leg for added stability.Whichever assembly/installation or bolt-down service you may choose. Harbour Lifestyle cannot be held responsible for damage to your patio, decking, or other property caused during the installation process.If you opt not to select to have your pergola bolted down by us, It is your responsibility to ensure that this is conducted immediately following assembly. Failure to bolt-down your pergola will invalidate your warranty. Any further visits to rectify issues caused as a result of your pergola not being bolted down will be chargeable. Currently, our Service Call charge is &#xA3;250 plus the cost of any replacement parts required. <h2 id="i-cant-find-the-assembly-option-on-this-pergola-on-your-website">I can&apos;t find the assembly option on this Pergola on your website</h2>If you are unable to find the &apos;Add Pergola Assembly Service&apos; button on a pergola product page, it is possible that we do not offer the Pergola Assembly Service for that particular model. <h2 id="pergola-self-assembly">Pergola Self-Assembly</h2>Many customers choose to assemble their pergolas themselves. Assembling a Pergola is a task that requires careful attention to detail and collaboration. To ensure a safe and successful installation, we recommend having at least two people to work together during the assembly process. This not only speeds up the process but also ensures that the structure is securely and accurately put together. The assembly of the Pergola can take up to 3-4 hours to complete. This is just an estimate and the time of completion does vary based on the following factors:<ul><li style="font-size: 16px;">Experience of the persons assembling the pergola</li><li style="font-size: 16px;">Complexity of pergola model</li><li style="font-size: 16px;">Weather conditions - we recommended constructing during a dry and calm day</li></ul>If you opt for self assembly or are hiring a local contractor to assemble your pergola for you, please ensure that all boxes are checked thoroughly to ensure all components are present and correct prior to commencing with assembly. If your patio or paving is old or you&#x2019;re uncertain about the foundation used, we recommend lifting the surface and installing a concrete foundation beneath each pergola leg for added stability. Regardless of whether you have chosen to select one of our assembly services or are planning to self-assemble or use an external contractor/landscaper, Harbour Lifestyle cannot accept responsibility for any costs associated with delays to your pergola delivery or assembly. Pergola Ground Preparation GuideTo ensure the secure installation of your freestanding or wall-mounted pergola, please follow these ground preparation guidelines based on your specific surface type:&#xA0;Stone or Concrete Paving or Block PavingPatio slabs/tiles should be laid on a solid concrete bed to allow the use of expansion bolts. Patios laid on a loose substrate (such as sand) or patios where the bond between the slab/tile and the concrete has diminished are not suitable. &#xA0;If your patio or paving is old or if you&#x2019;re uncertain about the foundation used, we recommend lifting the surface and installing a concrete foundation beneath each pergola leg for added stability&#xA0; Porcelain TilesPorcelain patio slabs/tiles should be laid on a solid concrete bed to allow the use of expansion bolts. Patios laid on a loose substrate (such as sand) or patios where the bond between the slab/tile and the concrete has diminished are not suitable. &#xA0;If your patio or paving is old or if you&#x2019;re uncertain about the foundation used, we recommend lifting the surface and installing a concrete foundation beneath each pergola leg for added stability.&#xA0;Decking &amp; Composite DeckingYour pergola can be bolted to most decking surfaces. However, the foundations must be robust and secure.Due to the natural movement of timber or composite decking, we advise adding a 40x40x40cm concrete pad or a firmly secured joist/noggin beneath each pergola leg for additional support. Soft Surfaces Such As; Grass, Artificial Grass, Loose Gravel, or Soil40x40x40cm concrete pads are required to securely anchor the structure. These pads must be embedded at least 40cm into the ground. Wall Mounted Pergola InstallationWhen choosing the location for your wall mounted pergola, please inspect the wall to which the pergola will be fitted. Pay particular attention to; the width of windows/patio doors, the height of door frames (measured from the patio/decking surface), the location of any downpipes, lighting or any other items which may interfere with the fitting of your pergolaPrior to installation, we will request photographs of the desired location for your Wall Mounted Pergola. We may also request measurements to confirm that installation is possible. Our installation team may contact you prior to your installation date to discuss any potentially complicating issues.Any decorative surfaces including, but not limited to; paint, render or pebble dashing should be solid and secure.&#xA0; &#xA0; Failure to bolt-down your pergola will invalidate your warranty as the structure will be vulnerable to movement. The blinds (which will be operating correctly following the assembly) will be vulnerable to movement of the pergola legs. Harbour Lifestyle cannot be held responsible for any damage to your pergola, blinds or other property as a result of your pergola remaining unbolted-down following assembly. Any visits required by our teams to rectify issues associated with your pergola not being bolted down will be chargeable. &#xA0;&#xA0;GeneralPlease note that we are not responsible for ground preparation. It&#x2019;s important that any groundwork is completed well ahead of your assembly/installation date, allowing time for cement/concrete to cure fully before we arrive.Any defects or uneven surfaces at the pergola installation site must be corrected before the assembly/installation team arrive. If additional work is required or delays to assembly/installation occurs due to improper ground preparation, additional charges may apply.If you are unsure about the surface you wish your pergola to be sited on, please contact our customer service team ahead of time so we can plan accordingly.If our Assembly Team have any concerns over your outside area being suitable for the assembly/installation or bolt down of your pergola, they may not be able to complete the work.&#xA0;Terms of ServiceOur professional assembly/installation teams or appointed contractor will deliver and set up your pergola at the agreed location, ensuring it is installed correctly. Once the work is complete, they will remove all packaging.It is essential that a householder is present when the assembly or installation team arrives. The team will provide you with an estimate of how long the work will take. Please note that unforeseen complications or bad weather can extend this time.On rare occasions, our team may need to schedule further visits to complete the assembly or installation. Harbour Lifestyle cannot be held responsible of any costs associated with your pergola assembly requiring further visits to complete.Please note that additional charges may apply for complex installations or if your site is considered non-standard. This may include, but is not limited to; installations over a hot tub or pool, on roof terraces or balconies. If you feel that there is anything we should know about your chosen location for your pergola, please contact us before the assembly/installation date, providing photographs/video of the area in question.When the assembly/installation is completed, our team will demonstrate how your pergola works and ensure you are comfortable with the quality, operation and assembly/installation of your pergola.If you have opted not to select to have your pergola bolted down by us, It is your responsibility to ensure that this is conducted immediately following assembly. Failure to bolt-down your pergola will invalidate your warranty. Any further visits to rectify issues caused as a result of your pergola not being bolted down will be chargeable. Currently, our Service Call charge is &#xA3;250 plus the cost of any replacement parts required.Following your assembly/installation. Harbour Lifestyle cannot be held responsible for any damage or faults that are preventable or unrelated to manufacturing defects. This includes, but not limited to; issues caused by unsuitable patio/decking construction, ground movement, severe weather, customising/misuse of the structure, or nearby activities that could impact the pergola. It is the customer&apos;s responsibility to ensure that their pergola is maintained properly, paying particular attention to periodically checking the structure/joints/bolts are all secure (especially before &amp; after strong winds) and keeping the gutters and drainage clear of blockages.It is the customer&#x2019;s responsibility to ensure that the chosen location for pergola assembly/installation is suitable.It is recommended that your pergola is added to your home insurance policy, commencing on the day of delivery.Harbour Lifestyle cannot be held responsible for damage to your patio, decking, or other property caused during the installation process.Regardless of whether you have chosen to select one of our assembly services or are planning to self-assemble or use an external contractor/landscaper, Harbour Lifestyle cannot accept responsibility for any costs associated with delays to your pergola delivery or assembly. <hr> <h4 id="have-any-other-questions">Have any other questions?</h4>&#x1F4E7; Email Us: <a href="mailto:customerservices@harbourlifestyle.co.uk">customerservices@harbourlifestyle.co.uk</a> &#x1F4F1; Phone Us: <a data-dtype="d3ph" data-local-attribute="d3ph" data-ved="2ahUKEwiHz4_8xNmBAxV4SkEAHf9_AaEQkAgoAHoECAUQAw" href="tel:+44330 808 1744">0330 808 1744</a> &#x1F4AC; Live Chat: click the chat icon in the bottom right corner

Pergola Assembly, Installation, Self-Build and Bolt-Down Essential Information

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