Outdoor Furniture and Pergola GuaranteeUpdated 6 days ago
Outdoor Product Guarantees
Please refer to the relevant product page for your desired item on our website, for information on the length of guarantee period.
Rattan Garden Furniture
The guarantee for rattan furniture includes structural damage, rust, and fade. The guarantee does not cover natural wear and tear. Rattan products may contract or expand in extreme temperatures, which is not covered under guarantee. Garden furniture cushions and glass are not covered under guarantee unless they have arrived damaged — we will replace damaged items within 14 days of delivery. These items are not covered by the furniture guarantee.
Rattan weaves can be made up of different colour strands, and these variations may look different in your garden depending on how much sunlight is available. Because the furniture is handwoven, no two items will be identical.
Fabric Garden Furniture
Fabric garden furniture warranties cover damage to structural integrity, rust and colour fade. The guarantee does not cover natural wear and tear. Except for items that arrived damaged, the guarantee does not cover dirt and stains. We may replace items if we're informed of any damage within 14 days of delivery.
Parasols
Damage to a parasol canopy, such as rips and tears, is covered by guarantee on all parasols. The guarantee covers the crank and tilt system of an aluminium crank-and-tilt parasol.
Not covered: Parasol damage, including bending or damage from high winds. Parasols should always be used with a suitable base and should always be covered and closed when not in use.
Covers
All of our Outdoor Furniture Winter Covers are covered by our 1 Year Guarantee. This covers natural rips at the seams. No replacement will be given for covers that have been ripped by force or cut with scissors — Harbour Lifestyle reserves the right to determine if damage was caused by misuse or manufacturer error. Whilst covers may fade if exposed to direct sunlight, the guarantee does not cover colour fading.
Free Winter Covers: These are not designed to match the colour of the product they protect. Free Winter Covers supplied with our furniture/parasols are intended for use when furniture is 'put away' for the winter to protect from detritus and bird lime etc, not for use all year round. They are breathable and not designed to be 100% waterproof — a support pole should be used to allow water to shed and for air to circulate beneath the cover to prevent discolouration. Moisture in the air can condense under any furniture cover, and our Free Winter Covers will not protect from mould growth (which will occur on any surface where the conditions are suitable).
Garden Furniture Cushions
All cushions for garden furniture sets must be kept indoors unless the manufacturer specifically states that they can be left outside. Even if furniture covers are applied, cushions must be kept inside.
Pergolas
Our PergoSTET Pergola 3 Year Guarantee covers material or manufacturing defects during normal use within the guarantee period. This guarantee does not cover Side Blinds, LED Lighting or Louvres (which are all covered by a 1 Year Guarantee).
Our guarantee does not cover normal wear and tear, ground movement or damage from extreme weather conditions such as storm damage or high winds.
Important: If you've opted not to have your pergola bolted down by us, it's your responsibility to ensure this is done immediately following assembly. Failure to bolt down your pergola will invalidate your warranty, as the structure and louvre mechanism will be vulnerable to movement and damage, as well as the blinds being vulnerable to movement of the pergola legs. Harbour Lifestyle cannot be held responsible for any damage to your pergola, blinds or other property as a result of your pergola remaining unbolted-down following assembly. Any visits by Harbour Lifestyle and/or replacement components required to rectify issues caused as a result of your pergola not being bolted down will be chargeable.
Awnings
Our 1 Year Guarantee covers material or manufacturing defects during normal use within the guarantee period.
BBQs & Pizza Ovens
Our BBQs and Pizza ovens hold different warranties — please check the individual product page on our website for specific information.