Outdoor Furniture and Pergola GuaranteeUpdated 3 days ago

Outdoor Product Guarantees
Please refer to the relevant product page for your desired item on our website, for information on the length of guarantee period

Rattan Garden Furniture

The guarantee for rattan furniture includes structural damage, rust, and fade. The guarantee does not cover natural wear and tear. Rattan products may contract or expand in extreme temperatures, which is not covered under guarantee. Garden furniture cushions and glass are not covered under guarantee unless they have arrived damaged. We will replace damaged items within 14 days after delivery if the item arrives damaged. These items are not covered by the furniture guarantee.

You should note that rattan weaves can be made up of different colour strands. These variations may look different in your garden depending on how much sunlight is available. Because the furniture is handwoven, there will not be any two identical items.

Fabric Garden Furniture

Fabric garden furniture warranties cover damage to structural integrity, rust and colour fade. The guarantee does not cover natural wear and tear. Except for items that arrived damaged, the guarantee does not cover dirt and stains.  We may replace the items if we have been informed of any damage within 14 days of delivery.

Parasols

Damage to a parasol canopy, such as rips and tears, are covered by guarantee on all parasols. The guarantee covers the crank and tilt system of an aluminium crank-and-tilt parasol. Parasol damage, including bending or damage from high winds, is not covered. Parasols should always be used with a base that is suitable and should always be covered and closed when not in use.

Covers

Please note that all of our Outdoor Furniture Winter Covers are covered by our 1 Year Guarantee. This guarantee covers natural rips at the seams. No replacement will be given for covers that have been ripped by force or cut with scissors. Harbour Lifestyle reserves all rights to determine if the damage was caused by misuse or manufacturer error. Please note that whilst the covers may fade if exposed to direct sunlight, the guarantee does not cover colour fading.

Free Winter Covers Please note that our Free Winter Covers are not designed to match the colour of the product they are intended to protect. Free Winter Covers supplied with our furniture/parasols are intended for use when furniture is 'put away' for the winter to protect from detritus & bird lime etc. They are not designed for use all year round. The covers are breathable and are not designed to be 100% waterproof. A support pole should be used to allow water to shed and for air to circulate beneath the cover to prevent discolouration. Please note that moisture in the air can condense under any furniture cover. Our Free Winter Covers will not protect from mould growth (which will occur on any surface where the conditions are suitable).

Garden Furniture Cushions

All cushions for garden furniture sets must be kept indoors unless the manufacturer specifically states that they can be left outside. Even if furniture covers are applied, cushions must be kept inside.

Pergolas

Our PergoSTET Pergola 3 Year Guarantee covers material or manufacturing defects during normal use within the guarantee period. This guarantee does not cover Side Blinds, LED Lighting or Louvres (which are all covered by a 1 Year Guarantee).

Our guarantee does not cover normal wear and tear, ground movement or damage from extreme weather conditions such as storm damage or high winds.

If you have opted not to select to have your pergola bolted down by us, It is your responsibility to ensure that this is conducted immediately following assembly. Failure to bolt-down your pergola will invalidate your warranty as the structure & louvre mechanism will be vulnerable to movement & damage, as well as the blinds being vulnerable to the movement of the pergola legs. Harbour Lifestyle cannot be held responsible for any damage or to your pergola, blinds or other property as a result of your pergola remaining unbolted-down following assembly.

Any visits by Harbour Lifestyle and/or replacement components required to rectify issues caused as a result of your pergola not being bolted down will be chargeable.

Awnings

Our 1 Year Guarantee covers material or manufacturing defects during normal use within the guarantee period.

BBQs & Pizza Ovens

Our BBQs and Pizza ovens hold different warranties, please check the individual product page on our website for specific information.