Place your order on holdUpdated 2 days ago
Not ready to receive your order just yet? No problem — you can place it on hold and we'll keep it safe in our warehouse until you're ready. The fastest and simplest way to do this is by completing our dedicated online form.
| → Put your order on hold here — it's the quickest way to pause your delivery |
| Important: We can only place orders on hold that have not yet been shipped. If you have already received a shipping confirmation email, please call us immediately on 0330 808 1744 and we will do our best to assist you. |
What happens after you submit the form?
- Your order is paused — We will retain your item(s) in our warehouse for up to 90 days at no charge, pending further instruction from you.
- No further processing — Your order will not be processed or shipped until you contact us to release it.
- Confirmation within 1 working day — We will send you an email confirming your order is successfully on hold.
Ready to release your order?
When you're ready to receive your items, you can take your order off hold just as easily. See our article: How to Take an Order Off Hold.
Why use the form?
The online form is the quickest and most reliable way to request a hold — it logs your request immediately and ensures our warehouse team is notified without delay.
| Put your order on hold now → |