Harbour Lifestyle Product Guarantee PolicyUpdated 6 hours ago
Harbour Lifestyle offers 1-year, 3-year, 5-year, 7-year, 10-year, 15-year and Lifetime guarantees across our pergola, outdoor furniture, indoor furniture and accessories ranges. This article covers everything you need to know about what's covered, what isn't, and how to make a claim.
Please note: Our guarantee across our Outdoor Fabric, Rope Weave, Rattan & Aluminium ranges only covers structural faults (framework), oxidisation and discolouration in the UK. Our guarantees are only valid in the UK and cannot be applied to items exported from the UK mainland.
Not covered: Glass, ceramic glass, cushion fabric, cushion fillings, rattan, rope weave, or stitching supplied with furniture sets. For wooden furniture, discolouration and weathering will occur over time even with correct care applied — please follow our product care guidance. Fire-pit systems and all accessories are covered by a 1-year guarantee.
PergoSTET Pergolas
Our PergoSTET Pergolas come with a 3-year guarantee on the beams and main pergola structure. The side blinds, lighting systems and operating louvres are covered by a 1-year guarantee.
Important: Any customisation or misuse of your pergola will automatically void your warranty. Your pergola must be bolted down immediately following assembly. Harbour Lifestyle cannot accept responsibility for any issues arising to the structure, mechanism or blind operation as a result of your pergola remaining unbolted.
When won't my guarantee apply?
Harbour reserves the right to not apply the guarantee where it deems, and/or when damages and defects are caused by the below:
- There's evidence of product abuse, misuse or use in a non-domestic environment
- The product hasn't been properly assembled, installed or maintained in accordance with our care instructions
- The product is in an unsanitary condition (for example, caused by pets or pests). We also reserve the right to refuse to collect and/or dispose of any unsanitary product
- The product has been exported outside of the UK
- Fair wear and tear
- Commercial use (unless agreed at the point of order)
Nothing in this clause reduces your statutory rights relating to faulty or misdescribed goods. Reliance on your statutory rights is free of charge.
Outdoor Products: product-specific guarantee details
Rattan Garden Furniture
The guarantee for rattan furniture includes structural damage, rust, and fade. The guarantee does not cover natural wear and tear. Rattan products may contract or expand in extreme temperatures, which is not covered under guarantee. Garden furniture cushions and glass are not covered under guarantee unless they have arrived damaged — we will replace damaged items within 14 days of delivery. These items are not covered by the furniture guarantee.
Rattan weaves can be made up of different colour strands, and these variations may look different in your garden depending on available sunlight. Because the furniture is handwoven, no two items will be identical.
Fabric Garden Furniture
Fabric garden furniture warranties cover damage to structural integrity, rust and colour fade. The guarantee does not cover natural wear and tear. Except for items that arrived damaged, the guarantee does not cover dirt and stains. We may replace items if we're informed of any damage within 14 days of delivery.
Parasols
Damage to a parasol canopy, such as rips and tears, is covered by guarantee on all parasols. The guarantee covers the crank and tilt system of an aluminium crank-and-tilt parasol.
Not covered: Parasol damage, including bending or damage from high winds. Parasols should always be used with a suitable base and should always be covered and closed when not in use.
Covers
All of our Outdoor Furniture Winter Covers are covered by our 1 Year Guarantee. This covers natural rips at the seams. No replacement will be given for covers that have been ripped by force or cut with scissors — Harbour Lifestyle reserves the right to determine if damage was caused by misuse or manufacturer error. Whilst covers may fade if exposed to direct sunlight, the guarantee does not cover colour fading.
Free Winter Covers: These are not designed to match the colour of the product they protect and are intended for use only when furniture is 'put away' for winter, not for use all year round. They are breathable and not 100% waterproof — use a support pole to allow water to shed and air to circulate beneath the cover. They will not protect from mould growth. We strongly recommend uncovering your furniture during fine weather to allow full air circulation and drying.
Garden Furniture Cushions
All cushions for garden furniture sets must be kept indoors unless the manufacturer specifically states they can be left outside. Even if furniture covers are applied, cushions must still be kept inside.
Pergolas
Our PergoSTET Pergola 3 Year Guarantee covers material or manufacturing defects during normal use within the guarantee period. This does not cover Side Blinds, LED Lighting or Louvres, which are covered by a 1 Year Guarantee. Our guarantee does not cover normal wear and tear, ground movement or damage from extreme weather conditions such as storm damage or high winds.
Important: If you've opted not to have your pergola bolted down by us, it's your responsibility to ensure this is done immediately following assembly. Failure to bolt down your pergola will invalidate your warranty, as the structure and louvre mechanism will be vulnerable to movement and damage, and the blinds vulnerable to movement of the pergola legs. Harbour Lifestyle cannot be held responsible for any resulting damage. Any visits and/or replacement components required to rectify issues caused by a pergola not being bolted down will be chargeable.
Awnings
Our 1 Year Guarantee covers material or manufacturing defects during normal use within the guarantee period.
BBQs & Pizza Ovens
Our BBQs and pizza ovens hold different warranties — please check the individual product page on our website for specific information.
Indoor Products: 1 Year, 10 Year, 15 Year and Lifetime Guarantee
At Harbour Lifestyle, we offer guarantees we're proud of, designed to protect you in those rare moments when an issue arises. For complete peace of mind, our guarantees cover all of the essential elements, including frames, hinges, and upholstery, ensuring your investment is protected.
- Our 10 Year Guarantee applies to our Sofas & Armchairs
- Our 15 Year Guarantee applies to our Burford and Chalbury ranges
- Our Lifetime Guarantee applies to our Marlow and Amberley ranges
- Indoor Accessories, Lighting, Rugs and decor items are covered by our 1 Year Guarantee
Please be aware that our guarantee won't apply if:
- The product shows signs of abuse, misuse, or use in a non-domestic setting
- The product hasn't been properly cared for according to our care instructions
- The product is in an unsanitary condition (e.g. due to pets) — we reserve the right not to collect or dispose of any unsanitary items
- The product has been exported outside of Great Britain
This doesn't affect your statutory rights for faulty or misdescribed goods.
How do I claim on my guarantee?
If you need to make a claim, you can drop us an email, open a live chat or speak to us on the phone.
Your guarantee won't cover you if:
- There's evidence of product abuse, misuse or use in a non-domestic environment
- The product hasn't been properly maintained in accordance with our care instructions
- The product is in an unsanitary condition (caused by pets, for example) — we also reserve the right to refuse to collect and/or dispose of any unsanitary product
- The product has been exported outside of Great Britain
Nothing in this clause will reduce your statutory rights relating to faulty or misdescribed goods. Reliance on your statutory rights is free of charge.
Please note: Harbour Lifestyle cannot accept responsibility for any costs associated with delays to your delivery. Where third-party contractors have been arranged by you (e.g. to assemble furniture or pergolas), Harbour Lifestyle cannot accept responsibility for any costs associated with delays to the service provided, howsoever caused.
Have any other questions?
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