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Orders & Delivery

Can I return my item(s)?

Sorry to hear you would like to return your order, but of course we can help. We accept returns within 31 days of receiving your order. Please email the CS team at [email protected] with the following information...

Can I delay delivery on my order?

We understand that plans change and perhaps the expected delivery date may not be a feasible option after you have placed your order. That's why we provide customers with the flexibility to order on their terms and place orders on hold for up to...

Shipping Outside Mainland UK

We have received a lot of interest from our customers regarding shipping items internationally. Although this is something we are actively exploring, it is not a service which is currently available. At this point in time, we only ship to locations w

I need my order now, do you offer an express delivery option?

The majority of our smaller items and accessories are delivered with the Express Delivery option offered by our third-party carrier DX. For larger items, it is not possible to offer express delivery as the majority of orders are delivered by two...

What if my order contains both in stock and pre order items?

If some items on your order that you have purchased are in stock and some are pre-order items, we would wait for all items to come in before dispatching your order. However we are more than happy to split your delivery at no extra cost.

Can you send me sample swatches?

For the 2023/24 season we will be able to send out limited samples to prospective customers. If you wish to enquire about the availability of a sample, please email our CS team via [email protected]. We will also be opening...

Can I send items to more than one delivery address?

Unfortunately, for security reasons, we can only send your order to the shipping address on the order you placed. We also cannot amend the address details on your order if this needs changing. If you have made a mistake on your order, please get...

Can I select my delivery date and time?

We are unable to confirm a delivery date and time when you place your order, although we will always try to accommodate your delivery preferences where we can. When your items have been scheduled for delivery, you will receive a text or email to conf

Can I change my shipping or billing address after placing order?

Unfortunately, for security reasons, we cannot amend the address details on your order. We would need to cancel and refund your order so you can place your order with the correct details. If you have made a mistake on your order, please get in touch

Can I get a VAT invoice?

Of course! Once we ship your order, please send an email to our CS Team via [email protected]. Please note for security reasons, if you are not the person who has placed the order, we will need authorisation to share this...

I've not received my confirmation email

Oh no! Please do not worry, we are here to help. There are several reasons as to why you may not have received your email confirmation:. If you have checked your spam folders and the email is not there, please get in touch with our CS team via...

Pre order dates explained

All items on our website that are available to purchase by 'Pre-Order' will show an estimated date of when the items will arrive into our warehouse - this is not the date the item will be delivered to your address. This is an estimated date because..

Why have the pre order dates changed?

You may revisit our website every now and then and see that our pre-order dates change fairly regularly - this is completely normal. When we receive items in our warehouse, stock is allocated to existing orders. Once that shipment is fully...

What if there are delays to pre ordered items?

When placing orders for pre-order items, we provide you with an estimated warehouse arrival date. This is the date that your items are due to arrive at our warehouse and should not be confused with the delivery date to your address. Once the items...